What are the responsibilities and job description for the Call Center Agent position at Alphabe Insight Inc?
Company Description
About Us
At Beloform, we are committed to delivering high-quality customer service and tailored solutions for a wide range of clients across various industries. Our Atlanta-based team thrives in a fast-paced, goal-driven environment where communication and professionalism are key. We believe in the power of people and the importance of creating a supportive and rewarding work culture that promotes personal and professional growth.
Job Description
Job Description
We are seeking a reliable and detail-oriented Call Center Agent to join our growing customer service team. The ideal candidate will be responsible for answering inbound calls, providing accurate information, resolving customer issues, and maintaining a positive customer experience. This role requires excellent communication skills, strong problem-solving abilities, and a customer-first attitude.
Responsibilities
Handle a high volume of inbound calls in a professional and efficient manner
Provide accurate information about products and services
Resolve customer concerns and escalate issues when necessary
Maintain detailed and accurate call records using company systems
Meet or exceed individual and team performance metrics
Follow company protocols and maintain confidentiality of customer data
Work collaboratively with other departments to ensure customer satisfaction
Qualifications
Qualifications
High school diploma or equivalent (Associate’s or Bachelor's degree is a plus)
Previous call center or customer service experience preferred
Excellent verbal and written communication skills
Strong organizational and time-management abilities
Ability to multitask and stay calm under pressure
Proficient in using basic computer applications and call center software
Additional Information
Benefits
Competitive annual salary ($45,000 - $55,000)
Growth and career advancement opportunities
Supportive team environment
Paid training and development programs
Health and dental insurance options
Paid time off and holidays
Salary : $45,000 - $55,000
