What are the responsibilities and job description for the Client Service Associate position at Alphabe Insight Inc?
Company Description
About Us:
At Captura Hall, we specialize in providing seamless event and business solutions through innovative design and exceptional customer service. Our space is a hub for professionals, creatives, and organizations seeking a functional yet stylish environment to connect and thrive. We take pride in our commitment to excellence, attention to detail, and welcoming atmosphere.
Job Description
Job Description:
As a Client Service Associate, you will be the first point of contact for our clients, ensuring they receive exceptional service and support. You will play a vital role in assisting with customer inquiries, resolving issues, and maintaining positive relationships with clients.
Responsibilities:
Provide excellent customer service by responding to client inquiries and resolving issues promptly.
Build and maintain strong relationships with clients to ensure customer satisfaction and loyalty.
Process client requests, orders, and concerns in a timely and professional manner.
Assist with administrative tasks such as scheduling, record-keeping, and documentation.
Work collaboratively with internal teams to ensure client needs are met effectively.
Ensure accurate and detailed communication with clients through various channels (phone, email, in-person).
Support the development and improvement of client service processes and workflows.
Qualifications
Skills & Qualifications:
Strong communication and interpersonal skills.
Ability to handle multiple tasks and prioritize effectively.
Excellent problem-solving skills with attention to detail.
Ability to work independently and as part of a team.
Previous experience in customer service or related fields is preferred.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Additional Information
Benefits:
Competitive salary based on experience.
Opportunities for growth and advancement within the company.
Health, dental, and vision insurance.
Paid time off and holidays.
Retirement savings plan (401k).
Professional development opportunities.
