What are the responsibilities and job description for the Customer Service Assistant position at Alphabe Insight Inc?
Company Description
About Us
Swift 7 Consultants is a professional consulting firm dedicated to providing top-tier business solutions. We specialize in strategic planning, operational efficiency, and customer engagement, helping companies achieve their goals through innovative and effective methodologies. Our team values professionalism, integrity, and a commitment to excellence in every aspect of our work.
Job Description
Job Description
We are seeking a detail-oriented and customer-focused Customer Service Assistant to join our team. The ideal candidate will be responsible for providing outstanding support to clients, handling inquiries, and ensuring customer satisfaction through effective communication and problem-solving skills.
Responsibilities
- Respond to customer inquiries via phone and email in a professional and timely manner.
- Provide accurate information regarding company services and policies.
- Resolve customer concerns efficiently, ensuring a high level of satisfaction.
- Maintain and update customer records in the system.
- Assist with administrative tasks related to customer service operations.
- Collaborate with other departments to improve overall customer experience.
- Ensure compliance with company procedures and service standards.
Qualifications
Skills & Qualifications
- Previous experience in customer service or a related field is preferred.
- Strong communication and problem-solving skills.
- Ability to handle multiple tasks efficiently in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong attention to detail and organizational skills.
- Ability to work independently and as part of a team.
- High school diploma or equivalent; additional qualifications are a plus
Additional Information
Benefits
- Competitive salary based on experience.
- Opportunities for career growth and advancement.
- Supportive and professional work environment.
- Comprehensive training and ongoing professional development.
If you are passionate about customer service and looking for an opportunity to grow within a dynamic consulting firm, we encourage you to apply.
