What are the responsibilities and job description for the Customer Service Assistant position at Alphabe Insight Inc?
Company Description
About Us
At Story Lane Box, we specialize in creating innovative solutions for businesses looking to elevate their marketing efforts. With a focus on customer-centric strategies and creative campaigns, we’re dedicated to helping our clients tell their stories in the most impactful way. We’re seeking a motivated and detail-oriented Marketing Assistant to join our growing team.
Job Description
Job Description:
We are looking for a Customer Service Assistant to join our dynamic team. As a Customer Service Assistant, you will play a vital role in ensuring our customers' needs are met with efficiency and professionalism. You will be the first point of contact for customer inquiries, addressing concerns, and providing support in a timely manner.
Responsibilities:
- Respond to customer inquiries via phone, email, and in-person
- Assist in resolving customer issues, complaints, and questions
- Process orders, returns, and exchanges
- Maintain accurate records of customer interactions
- Provide product information and support
- Collaborate with other departments to ensure customer satisfaction
- Uphold the company's standards for excellent customer service
Qualifications
Skills:
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask and stay organized
- Customer-focused with a positive attitude
- Detail-oriented and efficient
Additional Information
Benefits:
- Competitive salary
- Opportunities for career growth and development
- Health and dental benefits
- Paid time off and holiday pay
- Friendly and supportive work environment
