What are the responsibilities and job description for the Customer Service Assistant position at Alphabe Insight Inc?
Company Description
About Us
Swift 7 Consultants is a leading logistics and supply chain management company committed to delivering top-tier services and solutions. We pride ourselves on our customer-first approach, and we are constantly striving to improve our processes to ensure the highest quality of service. Our team thrives in a collaborative and dynamic environment, and we are always looking for dedicated individuals to join us in supporting our growing operations.
Job Description
Job Description
Swift 7 Consultants is seeking a detail-oriented and customer-focused Customer Service Assistant to join our growing team in Myrtle Beach, SC. In this role, you will be the first point of contact for our clients, providing prompt and professional assistance while ensuring a positive customer experience. You will support daily administrative and service-related functions and play an essential role in maintaining high customer satisfaction.
Key Responsibilities
Greet and assist customers in a courteous and professional manner
Respond to inquiries via phone, email, and in-person
Resolve customer issues or escalate them to the appropriate department
Maintain accurate and up-to-date customer records
Process service requests and follow up with customers on status updates
Collaborate with internal teams to ensure customer needs are met efficiently
Perform general administrative tasks to support the customer service department
Qualifications
Qualifications
High school diploma or equivalent required; associate degree preferred
Previous experience in customer service or administrative support is a plus
Strong communication and interpersonal skills
Ability to manage time effectively and multitask in a fast-paced environment
Proficient in Microsoft Office Suite (Word, Excel, Outlook)
Detail-oriented with strong organizational skills
Additional Information
Benefits
Competitive salary ($36,000 - $43,000 per year)
Growth opportunities within the company
Supportive and collaborative team environment
On-the-job training and professional development
Paid time off and holidays
Salary : $36,000 - $43,000
