What are the responsibilities and job description for the Customer Service Assistant position at Alphabe Insight Inc?
Company Description
About Us
Hype Tier is a results-driven consulting and brand development firm committed to helping businesses elevate their market presence through strategic planning, operational excellence, and innovative solutions. Based, we work with a diverse range of clients across industries to deliver impactful growth and sustainable success. At Hype Tier, we believe in empowering talent, fostering professional growth, and cultivating a high-performance environment.
Job Description
Job Description
Hype Tier is seeking a motivated and detail-oriented Customer Service Assistant to join our team. The ideal candidate will provide support to customers by addressing inquiries, resolving issues, and ensuring a smooth and positive customer experience. You will play a key role in maintaining customer satisfaction and upholding the company’s reputation for exceptional service.
Responsibilities
Respond to customer inquiries via phone, email, and in-person in a timely and professional manner
Resolve product or service problems by clarifying the customer’s issue and determining the best solution
Maintain accurate records of customer interactions and transactions
Collaborate with internal departments to ensure customer needs are met
Provide administrative support and follow up on pending issues
Assist in processing orders, forms, and requests
Maintain a positive and empathetic attitude toward customers at all times
Qualifications
Qualifications
High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus)
Proven experience in a customer service or administrative role
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Proficiency in Microsoft Office Suite and basic computer skills
Ability to multitask and manage time efficiently
Friendly and professional demeanor
Additional Information
Benefits
Competitive salary based on experience and performance
Opportunities for career growth and advancement
Skill development and training programs
Supportive team environment
Paid time off and holidays
Health and wellness support options
