What are the responsibilities and job description for the Customer Service Representative position at Alphabe Insight Inc?
Company Description
About Us:
Story Lane Box is a creative and innovative company specializing in curating unique experiences and events that bring people together. Our mission is to craft memorable moments through exceptional planning and execution. We believe in fostering a collaborative and dynamic work environment where creativity, efficiency, and passion drive success
Job Description
Job Description:
We are seeking a detail-oriented and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and ensuring a smooth and positive experience. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for providing top-tier customer service.
Responsibilities:
Assist customers via phone, email, and in-person interactions
Address inquiries regarding products, services, and company policies
Resolve customer concerns efficiently and professionally
Process orders, returns, and exchanges accurately
Maintain customer records and update databases as needed
Collaborate with internal teams to improve customer satisfaction
Provide detailed reports on customer interactions and feedback
Ensure a high level of customer engagement and satisfaction
Qualifications
Skills & Qualifications:
Previous experience in customer service or a related role
Strong verbal and written communication skills
Ability to multitask and prioritize tasks effectively
Problem-solving mindset with attention to detail
Proficiency in Microsoft Office and customer management systems
Ability to work both independently and as part of a team
High school diploma or equivalent required
Additional Information
Benefits:
Competitive salary
Career growth opportunities and professional development
Health and wellness benefits
Paid time off and company holidays
Supportive and team-oriented work environment
