What are the responsibilities and job description for the Customer Service Representative position at Alphabe Insight Inc?
Company Description
About Us
Swift 7 Consultants is a leading logistics and supply chain management company committed to delivering top-tier services and solutions. We pride ourselves on our customer-first approach, and we are constantly striving to improve our processes to ensure the highest quality of service. Our team thrives in a collaborative and dynamic environment, and we are always looking for dedicated individuals to join us in supporting our growing operations.
Job Description
Job Description
Swift 7 Consultants is currently seeking a motivated and customer-focused Customer Service Representative to join our team in Raleigh, NC. This role involves interacting with clients, resolving inquiries, and ensuring a positive customer experience through clear communication and timely assistance.
Responsibilities
Respond to customer inquiries via phone, email, and in-person in a professional and courteous manner
Handle complaints and provide appropriate solutions within company guidelines
Maintain up-to-date knowledge of company services and policies
Process customer requests, updates, and account changes accurately
Document customer interactions and maintain detailed records
Collaborate with other departments to ensure customer satisfaction
Identify and escalate priority issues when necessary
Qualifications
Qualifications
High school diploma or equivalent required; associate’s or bachelor’s degree preferred
Previous experience in customer service or related field is a plus
Excellent communication and interpersonal skills
Ability to work efficiently both independently and as part of a team
Strong problem-solving skills and attention to detail
Proficient in using basic computer applications and office systems
Additional Information
Benefits
Competitive salary based on experience
Opportunities for professional growth and career advancement
Supportive and team-oriented work environment
Ongoing training and development
Paid time off and holidays
