What are the responsibilities and job description for the Customer Service Representative position at Alphabe Insight Inc?
Company Description
About Us:
Captura Hall is a leading organization committed to excellence and innovation in providing exceptional services. Our team is dedicated to cultivating an environment where creativity, professionalism, and customer satisfaction come together. As we continue to expand, we are looking for a talented Communications Agent to join our team and contribute to our mission of delivering top-tier communication solutions.
Job Description
Job Description
We are seeking a professional and customer-focused Customer Service Representative to join our team in Saint Louis. The ideal candidate will handle customer inquiries, resolve issues, and provide support in a timely and efficient manner. This is a great opportunity to become part of a growing company where your contributions truly matter.
Responsibilities
Respond to customer inquiries via phone, email, and in-person
Resolve product or service issues by clarifying the customer’s concerns
Provide accurate, valid, and complete information using the proper tools and resources
Follow communication procedures, guidelines, and company policies
Maintain customer records by updating account information
Collaborate with team members to ensure overall customer satisfaction
Identify and escalate priority issues when necessary
Qualifications
Qualifications
High school diploma or equivalent required; associate degree or higher is a plus
Proven customer support experience or experience in a client-facing role
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Ability to work in a fast-paced environment
Proficient with basic computer systems and software
Additional Information
Benefits
Competitive salary ($36,000 - $45,000 per year)
Opportunities for professional growth and career advancement
Ongoing training and support to enhance your skills
Supportive and collaborative team environment
Full-time stable employment with a reputable company
Salary : $36,000 - $45,000
