What are the responsibilities and job description for the Customer Service Representative position at Alphabe Insight Inc?
Company Description
About Us:
Welcome to Shine Social Brand, where we sprinkle a little stardust on your brand’s journey! We’re not just your average PR branding company; we’re a team of passionate storytellers, trendsetters, and dream weavers dedicated to making your brand shine brighter than ever before.
Job Description
Job Title: Customer Service Representative
Location: Cleveland, OH
Company: Shine Social Brand
Job Description:
We are seeking an enthusiastic and customer-focused Customer Service Representative to join our Cleveland team. This role will provide essential support to our clients and internal teams, ensuring seamless communication and exceptional service delivery.
Salary Range: $18.00 - $27.00 per hour, based on experience.
Key Responsibilities:
- Assist clients with inquiries and provide accurate information about company services.
- Maintain positive and professional communication with clients through phone, email, and in-person interactions.
- Address and resolve client concerns promptly, escalating issues to the appropriate team when necessary.
- Support the team with administrative tasks, including data entry, filing, and document preparation.
- Help coordinate and schedule meetings, appointments, and client follow-ups.
- Contribute to maintaining a welcoming and organized office environment.
Qualifications
Qualifications:
- High school diploma or equivalent; additional education or certifications are a plus.
- Strong interpersonal and communication skills.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Attention to detail and commitment to accuracy.
- Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Positive attitude, adaptability, and willingness to learn.
Additional Information
Benefits:
- Comprehensive health, dental, and vision insurance.
- Retirement savings plan with company match.
- Generous paid time off and holidays.
- Professional development opportunities.
- Flexible work environment.
Salary : $18 - $27
