What are the responsibilities and job description for the Customer Support Assistant position at Alphabe Insight Inc?
Company Description
About Us:
At Property Soar, we specialize in delivering innovative property management solutions to enhance the living and working experiences of our clients. With a focus on excellence and customer satisfaction, our team is dedicated to creating tailored solutions that make property ownership and management seamless. Join us in Charlotte, NC, and become a part of a growing company that values your contributions and fosters professional growth.
Job Description
Job Description:
Property Soar is looking for a highly organized and customer-focused Customer Support Assistant to join our team. This role involves supporting clients with inquiries, coordinating services, and ensuring exceptional experiences in all interactions.
Responsibilities:
- Handle customer inquiries via phone, email, and other communication channels in a timely and professional manner.
- Provide accurate information regarding services, policies, and procedures.
- Assist in scheduling appointments, coordinating service requests, and resolving issues.
- Maintain accurate records of customer interactions in the company database.
- Collaborate with internal teams to address and resolve client concerns.
- Follow up with customers to ensure satisfaction and build long-term relationships.
Qualifications
Skills & Qualifications:
- Strong interpersonal and communication skills.
- Excellent organizational abilities and attention to detail.
- Proficiency in Microsoft Office Suite and customer relationship management (CRM) tools.
- Ability to handle challenging situations with patience and professionalism.
- Previous experience in customer service or support is a plus.
Additional Information
Benefits:
- Competitive salary between $32,000 and $37,000 per year.
- Opportunities for career growth and professional development.
- Health, dental, and vision insurance options.
- Paid time off, including holidays.
- Comprehensive training to support your success in the role.
- A collaborative and positive work environment.
Salary : $32,000 - $37,000
