Customer Support Assistant

Company Description

About Us

At Property Soar, we specialize in providing tailored real estate solutions for residential and commercial clients across the area. Our mission is to deliver excellence through reliable service, strategic property management, and a client-first approach. As we continue to grow, we are looking for a dedicated and detail-oriented Personal Assistant to join our dynamic team.

Job Description

Job Description
We are currently seeking a Customer Support Assistant to join our growing team in Charlotte, NC. This role is ideal for someone who enjoys helping others, has strong communication skills, and thrives in a fast-paced environment. The Customer Support Assistant will be responsible for providing frontline support to clients, responding to inquiries, and ensuring customer satisfaction with our services.

Responsibilities

• Respond to customer inquiries via phone and email in a professional and timely manner

• Provide accurate information regarding our services and policies

• Resolve customer issues efficiently, ensuring a positive client experience

• Maintain detailed and organized records of customer interactions

• Collaborate with internal departments to follow up on client needs

• Assist with administrative tasks and customer documentation as needed

Qualifications

Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred

• 1 year of experience in customer service or administrative support

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Proficiency with Microsoft Office and basic computer skills

• Ability to multitask and remain organized under pressure

Additional Information

Benefits

• Competitive salary: $32,000 - $36,000 per year

• Growth opportunities within the company

• Supportive and professional work environment

• On-the-job training to develop skills and knowledge

• Paid time off and holidays