What are the responsibilities and job description for the Customer Support Assistant position at Alphabe Insight Inc?
Company Description
About Us:
Swift 7 Consultants is a dynamic consulting firm focused on providing tailored solutions to clients in various industries. We pride ourselves on creating impactful strategies and offering exceptional services that foster growth and development. Our team values collaboration, innovation, and the pursuit of excellence in all that we do. Join us and become a part of a company dedicated to helping our clients thrive while offering you ample opportunities for personal and professional growth.
Job Description
Job Description:
We are looking for a motivated and customer-focused individual to join our team as a Customer Support Assistant. In this role, you will be responsible for providing high-quality support to our clients, assisting with inquiries, troubleshooting issues, and ensuring overall satisfaction. As a key player in our customer service team, your contributions will help strengthen our relationships with clients and support our company’s growth.
Responsibilities:
- Assist customers with inquiries, product information, and service requests through email, phone, and chat.
- Resolve customer issues and concerns in a professional and timely manner.
- Maintain accurate records of customer interactions and follow up when necessary.
- Collaborate with other departments to ensure customer issues are addressed effectively.
- Provide detailed support for troubleshooting and issue resolution.
- Ensure all customer support activities are carried out in line with company policies and procedures.
- Strive to exceed customer expectations, creating positive experiences with every interaction.
Qualifications
Skills & Qualifications:
- Strong verbal and written communication skills.
- Excellent problem-solving and organizational skills.
- Ability to multitask and manage time efficiently.
- Customer-focused with a positive and professional attitude.
- Basic knowledge of computer systems and office software.
- Previous experience in customer support is preferred but not required.
- Ability to learn and adapt quickly in a fast-paced environment.
Additional Information
Benefits:
- Competitive salary range of $40,000 - $53,000 per year.
- Opportunities for career growth and professional development.
- Comprehensive training and continuous support.
- Health, dental, and vision insurance options.
- Paid time off and holidays.
- A dynamic, collaborative, and supportive team environment.
Salary : $40,000 - $53,000
