What are the responsibilities and job description for the Customer Support Assistant position at Alphabe Insight Inc?
Company Description
About Us
At Reboot Staff, we are a forward-thinking company dedicated to enhancing business performance through strategic communication and effective operations. Our goal is to support our clients in optimizing their workflows while fostering a dynamic work environment for our team. We are committed to providing our employees with the tools and opportunities for growth within a collaborative and innovative company culture. Join us as we continue to grow and evolve.
Job Description
Job Description:
We are seeking a highly organized and enthusiastic Customer Support Assistant to join our team. In this role, you will be the first point of contact for customers, providing assistance, troubleshooting issues, and ensuring a positive experience with our services. You will play a key part in maintaining customer satisfaction and contributing to the growth of the company.
Responsibilities:
Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
Troubleshoot and resolve customer issues related to our services.
Maintain accurate customer records and document interactions.
Provide product information, guidance, and follow-up on customer requests.
Collaborate with other departments to ensure customer issues are resolved efficiently.
Assist in improving customer support processes and contribute to the development of FAQs or help guides.
Qualifications
Skills Required:
Strong verbal and written communication skills.
Ability to handle customer inquiries and resolve issues with patience and professionalism.
Good problem-solving skills and attention to detail.
Proficiency in Microsoft Office and other customer support software.
Excellent organizational skills and ability to prioritize tasks.
Prior experience in customer support or a related field is a plus.
Additional Information
Benefits:
Competitive salary between $39,000 - $47,000 per year.
Opportunities for growth and career advancement within the company.
Health, dental, and vision insurance.
Paid time off (PTO) and holidays.
A dynamic and supportive work environment.
On-the-job training and development programs.
Salary : $39,000 - $47,000
