What are the responsibilities and job description for the Customer Support Assistant position at Alphabe Insight Inc?
Company Description
About Us:
Sociaxe is a leading company specializing in event planning and management, dedicated to creating impactful and seamless experiences for clients across various industries. Our team is committed to excellence, innovation, and attention to detail, ensuring that every event we organize meets the highest standards. At Sociaxe, we value collaboration, professional growth, and a results-driven approach to success.
Job Description
Job Description:
We are seeking a detail-oriented and customer-focused Customer Support Assistant to join our team. In this role, you will be responsible for assisting customers with inquiries, resolving issues efficiently, and ensuring a seamless customer experience. The ideal candidate will have strong communication skills, a proactive attitude, and the ability to work in a fast-paced environment.
Responsibilities:
Respond to customer inquiries via phone, email, and other communication channels
Provide accurate information about products, services, and company policies
Assist customers in troubleshooting and resolving issues efficiently
Maintain customer records and update relevant databases
Process orders, returns, and service requests as needed
Collaborate with internal teams to ensure timely issue resolution
Identify common customer concerns and suggest improvements to processes
Follow company guidelines to deliver a professional and positive customer experience
Qualifications
Skills & Qualifications:
Previous experience in customer service, administrative support, or a related field
Strong verbal and written communication skills
Excellent problem-solving and organizational abilities
Ability to manage multiple tasks efficiently and work under pressure
Proficiency in Microsoft Office Suite and customer service software
High attention to detail and ability to follow established procedures
A positive and professional attitude
High school diploma or equivalent required; additional certifications in customer service are a plus
Additional Information
Benefits:
Competitive salary
Opportunities for career growth and development
Health and wellness benefits
Paid time off and holidays
Supportive and collaborative work environment
