What are the responsibilities and job description for the Customer Support Assistant position at Alphabe Insight Inc?
Company Description
About Us
Sonar Spark is a customer-focused company dedicated to delivering exceptional service and support solutions. We specialize in providing seamless and efficient communication between businesses and their clients, ensuring customer satisfaction and retention. Our team is committed to professionalism, problem-solving, and continuous improvement.
Job Description
Job Description
Sonar Spark is seeking a detail-oriented and proactive Customer Support Assistant to join our team in Denver, CO. This role involves assisting customers with inquiries, troubleshooting issues, and ensuring a positive customer experience. The ideal candidate is a problem solver with excellent communication skills and a strong ability to handle customer interactions professionally.
Responsibilities
- Respond to customer inquiries via phone and email in a timely and professional manner
- Assist with troubleshooting customer issues and provide accurate solutions
- Maintain detailed records of customer interactions and follow up as needed
- Collaborate with internal teams to ensure customer concerns are addressed efficiently
- Provide support with order processing, returns, and account-related questions
- Identify and escalate complex issues to the appropriate department
- Stay up to date with company products, services, and policies to provide accurate information
Qualifications
Skills and Qualifications
- Previous experience in customer support or a related role is preferred
- Strong verbal and written communication skills
- Ability to multitask and work in a fast-paced environment
- Problem-solving skills with a customer-first approach
- Attention to detail and strong organizational skills
- Proficiency in Microsoft Office and customer support software is a plus
Additional Information
Benefits
- Competitive salary based on experience
- Opportunities for professional growth and development
- Supportive and team-oriented work environment
- Comprehensive training and onboarding program
If you are passionate about customer service and looking for an opportunity to grow within a dynamic company, we encourage you to apply.
