What are the responsibilities and job description for the Customer Support Assistant position at Alphabe Insight Inc?
Company Description
About Us:
Every Word Code is a dynamic and innovative company dedicated to providing exceptional services in the digital communication industry. We are passionate about creating meaningful connections between businesses and their customers. At Every Word Code, we value teamwork, excellence, and professional growth, and we are committed to supporting our employees' success.
Job Description
Job Description:
We are seeking a proactive and customer-focused Customer Support Assistant to join our team in Beaumont, TX. This role is pivotal in delivering exceptional service by assisting customers with inquiries, resolving issues, and ensuring a seamless experience. If you are a problem-solver with a passion for helping others, we’d love to hear from you!
Responsibilities:
- Respond to customer inquiries via email and phone in a professional and timely manner.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints by identifying solutions and following up to ensure satisfaction.
- Maintain and update customer records in our database.
- Collaborate with other departments to address and resolve customer concerns.
- Identify opportunities for improving customer support processes.
- Handle multiple tasks efficiently while maintaining attention to detail.
Qualifications
Skills & Qualifications:
- High school diploma or equivalent (Bachelor’s degree preferred).
- Proven experience in a customer support or similar role.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficiency in using customer relationship management (CRM) software is a plus.
- Problem-solving skills with a customer-first attitude.
- Strong organizational skills and attention to detail.
Additional Information
Benefits
- Competitive Salary: $40,000 - $45,000 per year.
- Growth Opportunities: Clear pathways for professional development.
- Collaborative work environment fostering creativity and innovation.
- Comprehensive training programs to enhance your skills.
Salary : $40,000 - $45,000
