What are the responsibilities and job description for the Customer Support Assistant position at Alphabe Insight Inc?
Company Description
About Us
Shapcontra is a customer-focused company dedicated to delivering high-quality support solutions across various industries. Our mission is to enhance customer experiences through efficiency, professionalism, and a commitment to excellence. We provide a dynamic and supportive work environment where employees can grow and develop their skills.
Job Description
Job Description
Shapcontra is seeking a detail-oriented and customer-focused Customer Support Assistant to join our team in Boston, MA. In this role, you will be responsible for assisting customers with inquiries, providing solutions, and ensuring a seamless experience. The ideal candidate is highly organized, has excellent communication skills, and is committed to delivering exceptional service.
Responsibilities
- Respond to customer inquiries via phone and email in a timely and professional manner
- Assist customers with order processing, account updates, and general troubleshooting
- Maintain accurate customer records and update internal databases as needed
- Collaborate with internal teams to resolve customer issues efficiently
- Identify and escalate complex inquiries to the appropriate department
- Provide detailed product and service information to customers
- Ensure a high level of customer satisfaction by addressing concerns effectively
- Follow company policies and procedures to maintain service quality
Qualifications
Skills & Qualifications
- Strong verbal and written communication skills
- Excellent problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks effectively
- Proficiency in Microsoft Office and customer support software
- Previous experience in customer service or a related field is preferred
- Ability to work independently and as part of a team
- Strong organizational skills and a proactive attitude
Additional Information
Benefits
- Competitive salary based on experience
- Growth opportunities within the company
- Supportive and professional work environment
- Ongoing training and career development opportunities
If you are passionate about customer service and want to be part of a growing company, we encourage you to apply.
