What are the responsibilities and job description for the Alphabe Insight is hiring: Public Relations Assistant in Austin position at Alphabe Insight?
Job Title : Customer Service Assistant
Department : Customer Service
Location : Austin, TX
Reports To : Customer Service Manager
Job Summary :
We are seeking a motivated and friendly Customer Service Assistant to join our team. The ideal candidate will be responsible for providing exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive experience. You will play a key role in maintaining customer satisfaction and fostering long-term relationships.
Key Responsibilities :
- Customer Support :
Respond promptly to customer inquiries via phone, email, live chat, or in person.
Handle customer complaints with professionalism and empathy, working toward timely and effective resolutions.
Assist customers with order placement, tracking, and returns / exchanges.
Maintain detailed records of customer interactions, transactions, and feedback using company systems.
Work closely with team members and other departments to address customer needs.
Skills and Qualifications :
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