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Alphabe Insight is hiring: Public Relations Assistant in Austin

Alphabe Insight
Austin, TX Full Time
POSTED ON 3/28/2025
AVAILABLE BEFORE 4/24/2025

Job Title : Customer Service Assistant

Department : Customer Service

Location : Austin, TX

Reports To : Customer Service Manager

Job Summary :

We are seeking a motivated and friendly Customer Service Assistant to join our team. The ideal candidate will be responsible for providing exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive experience. You will play a key role in maintaining customer satisfaction and fostering long-term relationships.

Key Responsibilities :

  • Customer Support :

Respond promptly to customer inquiries via phone, email, live chat, or in person.

  • Provide accurate information regarding products, services, and policies.
  • Problem Resolution :
  • Handle customer complaints with professionalism and empathy, working toward timely and effective resolutions.

  • Escalate complex issues to the appropriate department when necessary.
  • Order Management :
  • Assist customers with order placement, tracking, and returns / exchanges.

  • Ensure all orders and inquiries are processed accurately and within established timeframes.
  • Record Keeping :
  • Maintain detailed records of customer interactions, transactions, and feedback using company systems.

  • Prepare and submit reports on customer service metrics as required.
  • Collaboration :
  • Work closely with team members and other departments to address customer needs.

  • Share customer feedback to help improve products, services, and processes.
  • Skills and Qualifications :

  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficient in using customer relationship management (CRM) software and basic office applications.
  • Ability to multitask and manage time effectively in a fast-paced environment.
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