What are the responsibilities and job description for the Call Center Agent position at Alphabe Insight?
Location: Chicago, IL
Job Type: Full-time
Job Summary
We are seeking a highly motivated and customer-oriented Call Center Agent to join our team. The ideal candidate will handle inbound and outbound calls, assist customers with inquiries, resolve issues efficiently, and provide exceptional service. This role requires strong communication skills, problem-solving abilities, and a commitment to customer satisfaction.
Key Responsibilities
Job Type: Full-time
Job Summary
We are seeking a highly motivated and customer-oriented Call Center Agent to join our team. The ideal candidate will handle inbound and outbound calls, assist customers with inquiries, resolve issues efficiently, and provide exceptional service. This role requires strong communication skills, problem-solving abilities, and a commitment to customer satisfaction.
Key Responsibilities
- Answer incoming calls and respond to customer inquiries in a professional manner.
- Provide accurate information about products, services, and policies.
- Handle customer complaints, troubleshoot problems, and escalate issues as needed.
- Process orders, returns, and account updates.
- Maintain a positive, empathetic, and professional attitude toward customers.
- Meet performance targets, including call handling time and customer satisfaction ratings.
- Accurately document all customer interactions in the system.
- Stay updated on company policies, procedures, and promotions.
- High school diploma or equivalent (Bachelor’s degree is a plus).
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Ability to multitask and work in a fast-paced environment.
- Basic computer skills and familiarity with CRM software.
