What are the responsibilities and job description for the Call Center Representative position at Alphabe Insight?
Job Title: Call Center Representative
Location: San Antonio, TX
Job Type: Full-Time
Job Summary
We are is looking for a motivated and customer-focused Call Center Representative to join our team. The ideal candidate will handle inbound and outbound calls, provide exceptional customer service, and assist clients with inquiries and concerns. This role requires excellent communication skills, problem-solving abilities, and a professional attitude.
Key Responsibilities
Location: San Antonio, TX
Job Type: Full-Time
Job Summary
We are is looking for a motivated and customer-focused Call Center Representative to join our team. The ideal candidate will handle inbound and outbound calls, provide exceptional customer service, and assist clients with inquiries and concerns. This role requires excellent communication skills, problem-solving abilities, and a professional attitude.
Key Responsibilities
- Handle inbound and outbound calls professionally and efficiently.
- Assist customers with inquiries, complaints, and technical support issues.
- Provide accurate information about company products and services.
- Maintain records of interactions and transactions in the company database.
- Follow company guidelines and scripts to provide a consistent customer experience.
- Escalate complex issues to the appropriate department when necessary.
- High school diploma or equivalent; associate’s or bachelor’s degree preferred.
- Previous call center or customer service experience is a plus.
- Strong verbal and written communication skills.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in computer applications and CRM software.
- Strong problem-solving skills and a positive attitude.
