What are the responsibilities and job description for the Operations & Sales Manager position at Alphacord Llc?
Job Description
Job Description
OPERATIONS AND SALES MANAGER
This is an office-based position leading the day-to-day operations of AlphaCord and CryoChoice. Reports to the CEO.
Primary job duties include :
SALES & CLIENT SERVICE
- Develop working expertise in newborn stem cell / sperm processing and therapeutic uses. Utilize this knowledge as needed in discussions of clinical and scientific issues with prospective enrollees and medical professionals.
- Hire, Train, Manage and Develop high-performing sales team / personnel in receiving incoming calls / emails / Live Chats / from prospects / current clients, answering their questions, meeting their needs, and obtaining enrollments, and providing ongoing coaching, feedback, and performance evaluations.
- Set individual and team sales quotas, monitor progress, and identify areas for improvement by tracking sales activity, analyze sales data, and identify trends to optimize sales performance.
- Train and Manage Customer Sales staff on SOPs in procuring newborn stem cell / sperm samples appropriately.
- Demonstrate superlative customer sales / service when supplementing Customer Sales Specialists during busy times and handling escalated issues.
- Direct daily kit finalizing and shipping to clients.
- Handle all requests for sample releases, transfers, and disposals.
- Oversee digital document management.
- Interact with lab personnel to maintain quality and timely processing and communication.
- Regulatory - ongoing compliance
OPERATIONS
BILLING
QUALIFICATIONS