Event Staff (3-4 days Event)

Roles:

Role: Badge/Event Reg

Overview: Serves as the manager for customers buying badges or tickets

Shift(s): Days Evenings Overnight

Responsibilities:

• Provide exemplary customer service to attendees and staff
• Be familiar with and enforce convention rules, escalating as needed
• Assist attendees by serving as a general point of contact with Gen Con, fielding general questions and directing them to the proper departments for help.
• Ability to problem-solve situations as they arise.
• Provide supervision and training for cashiers in their department
• Be well versed in the Gen Con systems for Badge and Ticket sales as well as the hardware required for the position.
• Be available and ready for additional responsibilities that may arise.

Requirements:

• Must be approachable and friendly at all times
• Must have accomplished de-escalation techniques and the ability to stay calm under high-pressure situations
• Must have basic computer skills, including an understanding of GCMS and the ability to navigate spreadsheets.
• Must be able to supervise temporary workers
• Must be able to spend 8 hours each day on their feet and mobile
• Must be able to communicate clearly via radio

Role: Customer Service

Overview: Serves as the manager for customers buying badges/tickets and refunding said items

Shift(s): Days Evenings Overnight

Responsibilities:

• Provide exemplary customer service to attendees and staff
• Be familiar with and enforce convention rules, escalating as needed
• Assist attendees by serving as a general point of contact with Gen Con, fielding general questions, and directing them to the proper departments for help.
• Ability to problem-solve situations as they arise.
• Provide supervision and training for cashiers in their department
• Be well versed in the Gen Con systems for Refunds, Badge, and Ticket sales as well as the hardware required for the position.
• Be available and ready for additional responsibilities that may arise.

Requirements:

• Must be approachable and friendly at all times
• Must have accomplished de-escalation techniques and the ability to stay calm under high-pressure situations
• Must be able to supervise temporary workers
• Must have basic computer skills, including an understanding of GCMS and the ability to navigate spreadsheets.
• Must be able to spend 8 hours each day on their feet and mobile
• Must be able to communicate clearly via radio

Role: Fulfillment

Overview: Prints Badges and tickets and manages a team who fulfills those as well.

Shift(s): Days Evenings Overnight

Responsibilities:

• Provide exemplary customer service to attendees and staff
• Be familiar with and enforce convention rules, escalating as needed
• Print Badges and Tickets
• Ability to problem-solve situations as they arise.
• Be well versed in the Gen Con systems for printing as well as the hardware required for the position.
• Provide supervision and training for temporary fulfillment workers
• Be available and ready for additional responsibilities that may arise.

Requirements:

• Must be approachable and friendly at all times
• Must have exemplary organizational skills
• Must be able to supervise temporary workers
• Must be able to alphabetize
• Must be able to communicate clearly via radio

Role: Will Call

Overview: Serves as the manager for Will Call workers and point of contact for customers with Will Call issues

Shift(s): Days Evenings Overnight

Responsibilities:

• Provide exemplary customer service to attendees and staff
• Be familiar with and enforce convention rules, escalating as needed
• Have an excellent grasp of Will Call procedures and protocols
• Ability to problem-solve situations as they arise.
• Be well versed in the Gen Con systems for printing as well as the hardware required for the position.
• Provide supervision and training for temporary Will Call workers
• Be available and ready for additional responsibilities as they arise.

Requirements:

• Must be approachable and friendly at all times
• Must have exemplary organizational skills
• Must have basic computer skills, including an understanding of GCMS and the ability to navigate spreadsheets.
• Must be able to supervise temporary workers
• Must be able to alphabetize
• Must be able to communicate clearly via radio

Role: Finance

Shift(s): Days Evenings Overnight

Responsibilities:

• Provide exemplary customer service to attendees and staff
• Manage temp staff check-in and check-out time, as well as provide training and support
• Make sure that no penny is left behind

Requirements:

• Must be approachable and friendly at all times
• Must be able to communicate clearly via radio
• Must be detailed and creative with numbers!
• Must have a super sense of humor
• Must be able to work with a computer

**** Other Roles:
Vaccination Station

Job Type: Contract

Pay: $21.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift

Application Question(s):

• Are you available to work on the event from May 11-15?
• Please provide your email address, contact number, and the best time to reach you?

Education:

• High school or equivalent (Preferred)

Experience:

• Any Events: 1 year (Preferred)

Work Location: In person

Salary : $21