What are the responsibilities and job description for the Sales Support Specialist position at AlphaGraphics?
About Us: At AlphaGraphics we are dedicated to delivering exceptional service and innovative solutions to our clients. We pride ourselves on our commitment to excellence and our collaborative, dynamic work environment. Join us and be a part of a team that values your skills and offers opportunities for growth and development.
Job Description: We are seeking a highly motivated and detail-oriented Sales Support Specialist to join our team. The ideal candidate will be passionate about providing outstanding service to both our clients and the rest of our team. Candidates who possess strong problem-solving skills, are highly organized, and have a team-first mentality will excel in this role. As a Sales Support Specialist, you will be an important piece to our team that assists the sales team with opening, monitoring, and completing projects, communicates with clients regarding their orders, and collaborates with production to ensure accuracy and timeliness of projects.
Key Responsibilities:
Job Description: We are seeking a highly motivated and detail-oriented Sales Support Specialist to join our team. The ideal candidate will be passionate about providing outstanding service to both our clients and the rest of our team. Candidates who possess strong problem-solving skills, are highly organized, and have a team-first mentality will excel in this role. As a Sales Support Specialist, you will be an important piece to our team that assists the sales team with opening, monitoring, and completing projects, communicates with clients regarding their orders, and collaborates with production to ensure accuracy and timeliness of projects.
Key Responsibilities:
- Collaborate with sales team on opening, monitoring, and completing job tickets
- Assist clients by providing product and industry information to ensure job accuracy
- Follow and complete all client support strategies and initiatives
- Stay updated on company products, services, and policies to provide accurate and
- Log, file, and complete post-project documents and proofs
- Maintain a high level of client satisfaction by providing an enjoyable experience and
- Document client interactions and transactions, recording details of inquiries,
- Identify and escalate priority issues to the appropriate teams
- High school diploma or equivalent; a bachelor's degree is preferred
- Proven experience in a customer service or client support role
- Excellent communication skills, both written and verbal
- Strong problem-solving and critical-thinking abilities
- Ability to multitask and manage time effectively in a fast-paced environment
- Proficiency in using customer support software and CRM systems
- A positive, up-beat attitude, and a commitment to providing exceptional client service
- Ability to work with various teams across the organization
- Attention to detail and strong organizational skills
- Must successfully pass background check and drug screening
- Competitive salary and benefits package
- Monthly bonus plan
- Opportunities for professional growth and development
- A fast-paced, collaborative, and open-door policy work environment
- Health, dental, and vision insurance
- Paid time off and holiday pay
- In-depth training and support throughout the duration of employment
- AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.
