What are the responsibilities and job description for the Customer Service Rep position at Alphalete Athletics LLC?
Job Description
Job Description
As a Customer Service Agent, you will interact with Alphalete’s customers by addressing inquiries and resolving complaints.
Essential Job Duties :
- Interacts with customers via email, online chat, or telephone to provide support and information on products or services.
- Collects and enters orders for new or additional products or services.
- Fields customer questions and complaints; when the issue is beyond the representatives knowledge, forwards to the assigned specialist or other appropriate staff.
- Ensures that appropriate actions are taken to resolve customer problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Performs other related duties as assigned.
Other Job Duties & Responsibilities :
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Qualifications :
Physical / Environmental Demands :
