Entry Level Customer Service Representative

The consumer comes first within the hospitality industry and that is no exception with our firm. Our Customer Service Representatives help the local customers by offering products and services from our telecommunication clientele to increase their brand awareness and sales margins. As an Entry Level Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers quickly, consulting on products with compassion, or resolving their issues with a smile, the Entry Level Customer Service Representative’s hospitality will be the difference between their encounter being just average or exceptional.

The primary purpose of the Entry Level Customer Service Representative is to meet and exceed company sales goals in conjunction with cultivating a long-term relationship with our client’s customers. As an Entry Level Customer Service Representative, you will discover the value of personal interactions through providing customers with a customized yet professional experience.

The responsibilities and tasks of the Entry Level Customer Service Representative consist of:

• Understanding clients’ products to properly explain services and benefits to customers and answer any questions so they get what they genuinely need
• Keeping a record of customer interactions, processed orders, and service schedules
• Taking initiative and demonstrating a “can-do” mindset, meeting challenges head-on no matter how difficult or stressful situations become
• Maintaining a positive and professional attitude and exemplifying trustworthiness and hospitality toward consumers and staff
• Managing a team of Customer Service and Sales Representatives
  
  

We want someone in the Entry Level Customer Service Representative role whose qualifications include:

• Experience in a Customer Service Representative roles or hospitality positions prior
• Ability to recognize, apply and explain your product or service knowledge
• Dedicate consistent learning and training to master the craft of customer service to increase customer experience
• Be an effective problem solver
• Outgoing personality with a passion for helping others
• Passion for increasing in-person hospitality skill set to build better relationships
• Excellent communications skills
  
  

As an entry-level position, no matter your skill set or experience, we will train you to become confident in providing the highest level of customer service possible. If you have a passion for helping others, you will fit in with our company culture. We have created a collaborative environment that encourages all Entry Level Customer Service Representatives to feel that they are growing their personal skill set in communication, hospitality, routine, and confidence while advancing their careers in the process.

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