Boat and Snowmobile Service Advisor

"EVERYONE IS FAMILY IN OUR HAUS"

Company Vision

Bringing family and friends together to have fun and create memories.

Mission

The Boat Service Advisor provides excellent service to customers by coordinating maintenance and repairs to their boat or snowmobile, and by suggesting supplemental services, parts and accessories for purchase.

Schedule: Monday - Friday 8:00am - 5:00pm, every other Saturday 9:00am - 1:00pm

Pay: $20/hour plus weekly commission

Job Duties:

• Ascertain need for repairs and services by actively listening to customer's description of symptoms, clarifying description of problems, and reviewing prior maintenance records
• Perform walk around inspections on units to assess damage, repair needs, and opportunities for upselling services and accessories
• Verify warranty and service contract coverage by examining records and explaining provisions and exclusions; interact and negotiate with insurance and contract companies in compliance with good accounting practices, company standards and legal requirements
• Develop estimates by costing materials, supplies, and labor, and calculate customer's payment
• Prepare work orders and match technicians to jobs; maintain records of all transactions, corrective actions planned, and technician work order status
• Maintain customer rapport by explaining estimates and expected return of vehicle, obtaining customer's approval, documenting interactions, and answering questions and concerns
• Update job knowledge by participating in educational opportunities, such as reading manufacturers' publications to gain knowledge of parts inventory
• Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
  
  

Qualifications:

• High school diploma
• 1 year experience in a customer service role
• 1-2 years proven accounting, clerical and data entry experience
• General knowledge or use of boats and snowmobiles helpful
  
  

Skills:

• Outstanding interpersonal and verbal communication skills for friendly and effective customer and employee interactions
• Ability to listen insightfully and to convey information verbally and in writing
• Ability to adjust to changing priorities through efficient and productive planning, organizing, scheduling, and budgeting
• Excellent computer and data entry skills
• Working knowledge of dealer software
• Ability to work in a collaborative team, in a fast-paced environment, and establishes collaborative working relationships with peers and staff
  
  

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