What are the responsibilities and job description for the Front Desk Associate position at Alpine Auto Body and Collision Centers?
Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Responsibilities
- Greet and welcome guests in a friendly and professional manner.
- Manage the check-in and check-out processes efficiently.
- Answer phone calls promptly, addressing inquiries or directing calls as necessary.
- Maintain an organized front desk area, ensuring all materials are readily available.
- Handle guest requests and complaints with professionalism and courtesy.
- Utilize office management software
- Maintain accurate records of guest information and reservations.
- Assist with calendar management for appointments and meetings.
- Collaborate with other departments to ensure guest satisfaction.
Skills
- Strong time management skills to prioritize tasks effectively.
- Proficient in using phone systems for communication.
- Experience in office management practices and procedures.
- Ability to file documents accurately and maintain organized records.
- Familiarity with Google Suite applications (Docs, Sheets, Calendar).
- Competence in front desk operations and customer support techniques.
- High level of computer literacy to navigate various software programs.
Join our team as a Front Desk Agent where your skills will contribute to creating a welcoming environment for our guests!
We are an equal opportunity employer and value diversity at our company. We are also a drug free work place. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veterans status, or disability status.
Job Types: Full-time, Part-time
Pay: $12.00 - $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- Monday to Friday
Work Location: In person
Salary : $12 - $15