What are the responsibilities and job description for the Automotive Customer Service Specialist position at Alpine Automotive?
Overview
Alpine Automotive are seeking a dedicated and knowledgeable Automotive Service Advisor to join our team. In this role, you will act as the primary point of contact for customers seeking automotive services. You will be responsible for understanding customer needs, providing accurate information about services, and ensuring a smooth workflow between customers and service technicians. Your expertise in automotive repair and customer service will help enhance the overall customer experience at our dealership.
Responsibilities
- Greet customers promptly and professionally, assessing their automotive service needs.
- Provide detailed explanations of recommended services, including shocks, struts, alignments, oil changes, and other necessary repairs.
- Collaborate with service technicians to ensure timely completion of services while maintaining high-quality standards.
- Manage customer inquiries and concerns effectively, providing solutions that enhance satisfaction.
- Handle cash transactions accurately and maintain records of all service orders.
- Upsell additional services and products based on customer needs and vehicle condition.
- Maintain a clean and organized service area to promote a professional environment.
- Keep up-to-date with automotive technology and industry trends to provide informed recommendations.
Skills
- Strong knowledge of automotive repair processes, including experience with shocks, struts, alignments, oil changes, and general auto service management.
- Excellent communication skills to effectively interact with customers and team members.
- Proven ability in upselling services and products while maintaining customer trust.
- Experience in cash handling and managing financial transactions accurately.
- Familiarity with dealership operations is preferred but not mandatory.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Strong problem-solving skills to address customer concerns efficiently.
Join our team as an Automotive Service Advisor where your expertise will contribute to delivering exceptional service experiences for our valued customers.
Job Type: Full-time
Pay: $75,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Shift:
- 8 hour shift
Ability to Commute:
- Highlands Ranch, CO 80129 (Preferred)
Ability to Relocate:
- Highlands Ranch, CO 80129: Relocate before starting work (Preferred)
Work Location: In person
Salary : $75,000 - $90,000
