What are the responsibilities and job description for the Dispatcher position at Alpine Back Office Services LLC?
Description
Job Summary:
At LinkUs, we’re proud to be an Employee-Owned Company dedicated to delivering exceptional value to our customers through world-class service. Our team is driven by a “Can Do and Win” attitude, with a strong focus on collaboration and achieving success together. We are committed to integrity, hard work, loyalty, and providing solutions for our customers. We adapt, overcome, and win as a team!
We are looking for a dynamic and enthusiastic individual to join our Dispatch team! As a vital part of our support structure, our Dispatch team serves as the hub for Field Technicians across seven states. This position is set in a call center environment where you will interact with technicians and customers via phone and a variety of computer systems. It’s a fast-paced role with high call volume, but one that offers both challenges and rewards. If you’re eager to learn and grow, this is the perfect team for you!
What's in it for you?
- Starting Pay: $18–$20/hr (depending on experience)
- Schedule: To be discussed during the interview process
- Benefits: Medical, dental, vision, Short-term and Long-term disability, AD&D and Life, Critical Illness, Accident, PTO, and joining the ESOP!
- Grow your career!
Key Responsibilities:
- Serve as a point of contact between field technicians and customers
- Handle high-volume inbound and outbound calls
- Use multiple computer programs to input and track service requests
- Provide exceptional customer service and problem-resolution
- Work collaboratively with team members to ensure timely and effective solutions
Qualifications:
- Proficiency with Microsoft Office Suite, including Excel
- Typing speed of at least 40 words per minute
- Previous experience in customer service, call centers, or phone-based roles
- Bilingual skills are a plus
- Strong communication and interpersonal skills
- Eagerness to learn, grow, and adapt in a fast-paced environment
We’re excited to meet a motivated team player who shares our values and is ready to contribute to our mission. Join LinkUs and be a part of a winning team!
Salary : $18 - $20