What are the responsibilities and job description for the Customer Service Representative position at Alpine Bank?
About Us
We care about others and believe in empowering our customers to achieve their goals. Our mission is to provide exceptional customer service, ensuring that every interaction leaves a lasting positive impact.
Job Purpose
The Customer Service Representative is an entry-level position focused on meeting the needs of Bank customers by delivering top-notch service. They handle cash transactions, maintain accurate records, and utilize various software applications to minimize errors.
Key Responsibilities
Qualifications
Working Conditions
This role operates in a clerical office setting, frequently utilizing standard office equipment. Prolonged standing, good eyesight, hand/finger dexterity, and mental stamina are required for successful performance. Some evening and weekend hours may be included.
We care about others and believe in empowering our customers to achieve their goals. Our mission is to provide exceptional customer service, ensuring that every interaction leaves a lasting positive impact.
Job Purpose
The Customer Service Representative is an entry-level position focused on meeting the needs of Bank customers by delivering top-notch service. They handle cash transactions, maintain accurate records, and utilize various software applications to minimize errors.
Key Responsibilities
- Maintain regular attendance and be available to work varied shifts.
- Provide exceptional customer service using training programs and measurement tools.
- Operate multiple software applications with minimal errors.
- Manage cash drawer balances, resolve discrepancies, and buy/sell currency as needed.
- Familiarize yourself with Alpine Bank's consumer and business products and services.
- Answer basic customer inquiries and offer relevant cross-selling opportunities.
- Work collaboratively in a team environment.
- Adhere to all bank policies and procedures.
- Perform additional duties as assigned.
Qualifications
- Customer service-oriented individual.
- Ability to multitask in a fast-paced environment.
- Effective use of tools and training programs to exceed customer expectations.
- Basic math and cash handling skills.
- Basic keyboard navigation ability.
- Understanding and application of banking compliance regulations.
- Proficiency in Microsoft Office products (including Outlook and Word) preferred.
- Bilingual abilities a plus.
Working Conditions
This role operates in a clerical office setting, frequently utilizing standard office equipment. Prolonged standing, good eyesight, hand/finger dexterity, and mental stamina are required for successful performance. Some evening and weekend hours may be included.
