What are the responsibilities and job description for the Personal Banking Representative I - Aurora position at Alpine Bank?
https://recruiting.ultipro.com/ALP1008ALBK/JobBoard/64996357-9c1f-4eef-9347-6c4d56f64253/OpportunityDetail?opportunityId=97e322c4-9914-4786-bcf2-6e6017add5b2
General Purpose
The Personal Banking Representative (PBR) I provides excellent customer service by establishing a working relationship with internal and external customers through effective communication. They have developed proficiency in all duties and functions related to Customer Service Representative.
Essential Duties/Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Practices exceptional service with customers using available training programs and measurement tools.
- Proficiency in deposit processing duties including cash handling and cash drawer balancing.
- Uses numerous software applications to accomplish daily tasks with minimal errors.
- Understands the features and benefits of Alpine Bank consumer and business products and services.
- Completes New Accounts training; opens and maintains consumer and commercial bank accounts for Alpine Bank customers.
- Demonstrates proficiency in the following operational functions: wires, endorsements, basic bookkeeping, ATM settlement, vault balancing, vault cash ordering, safe deposit box entry/exit functions, and basic fraud detection and location security.
- Generates correspondence to secure additional customer information to resolve customer concerns.
- Regular and reliable on-site attendance is required as an essential function of this position.
- Performs other duties as assigned.
Employees are held accountable for all duties of this job.
Job Qualifications
Knowledge, Skills, and Ability:
- A customer service oriented individual with excellent written and verbal communication skills.
- Problem solving and analytical ability.
- Good time management skills. Ability to manage multiple tasks in a fast-paced environment.
- Works well in a team environment.
- Basic mathematical and cash handling skills.
- Basic keyboard navigation ability.
- Exhibits exceptional organizational skills and maintains detailed files and notes for documentation as necessary.
- Utilizes tools and training programs available to exceed customer expectations and achieves satisfactory scores on Mystery Shops.
- Understanding and application of banking compliance regulations.
- Current possession, or ability to obtain, a Notary Public is a plus.
- Bilingual abilities are a plus.
