What are the responsibilities and job description for the Customer Service Representative - Breckenridge position at Alpine Banks of Colorado?
General Purpose
The Customer Service Representative is an entry- level position that is focused on meeting the needs of Bank customers by providing exceptional customer service. They receive and pay out money, as well as accurately keep records of cash and negotiable instruments involved in the Bank's various transactions.
Essential Duties / Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Regular and Reliable on-site attendance is required as an essential function of this position.
- Practices exceptional service with customers using available training programs and measurement tools (ie. Alpine Way / CARE standards).
- Uses numerous software applications to accomplish daily tasks with minimal errors.
- Maintains a balanced cash drawer and resolves errors and / or discrepancies as they arise.
- Buys and sells currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
- Understands the features and benefits of Alpine Bank consumer and business products and services.
- Answers basic customer inquiries and cross-sells when appropriate.
- Works effectively in a team oriented environment.
- Follows all bank policies and procedures.
- Performs other duties as assigned.
Employees are held accountable for all duties of this job.
Job Qualifications
Knowledge, Skills, and Ability :
Education or Formal Training :
Experience :
Working Conditions
Working Environment :
This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. There are prolonged periods of standing in a generally fast-paced environment. Some evening and weekend hours may be included.
Physical Activities :
These are representative of those which must be met to successfully perform the essential functions of this job.
Physical demands standing for long periods of time, good eyesight and hand / finger dexterity, and ability to handle some mental stress when dealing with upset customers. May spend significant time doing computer work. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Employee also may have to lift up to 50 pounds. Repetitive motion likely.
Note : This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
Starting Rate of Pay is from $22.00 to $27.00 per hour, depending on experience.
Position anticipated to close December 1, 2024, or until filled.
For an overview of our employee benefits please visit : Alpine Bank Careers Page
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Salary : $22 - $27
