Customer Respiratory Specialist

Title: Customer Respiratory Specialist

Location: Ogden, UT store

Alpine Home Medical is honored to be one of Utah's premier Durable Medical Equipment providers and a proud recipient of Utah's Best in State award now for the last 13-consecutive years running. We are family-owned and proud to be doing business now for over 27 years in an industry dedicated to improving our customers’ lives.

We are seeking a friendly, committed, and dedicated Customer Respiratory Specialist who enjoys helping others and making a difference in people’s lives. In this position, you will be the “face of our company” and assist, educate, and provide solutions to our in-store customers, modeling a standard of excellence in providing superior customer service. You will be assessing and identifying customer needs, and efficiently performing all tasks related to our point-of-sale process. In this role, it is important to be knowledgeable of all respiratory equipment and supplies provided by Alpine Home Medical. To us, nothing feels better than being able to improve the lives of our customers by providing the best service available. If this sounds like something you’d love to be involved in, we’d love to see you on the Alpine Home Medical team.

Role and Responsibilities:

• Set-up all respirator equipment and supplies efficiently and accurately. Most of these will be done in the store.
• Assisting customers and providing an exceptional customer service experience by identifying customer needs and providing effective solutions.
• Providing clear and effective instructions to patients and customers.
• Handling point-of-sale for DME products within the store.
• Arranging cost-effective delivery routes.
• Knowledgeable on respiratory supplies, prices, and insurance reimbursement practices.
• Manage all PAP Device set-ups and appropriate follow-through; including our Oxygen Service and Maintenance Program.
• Picking up equipment as needed.
• Assist with inventory control.
• Strict observance of confidentiality and HIPPA guidelines.
• Routine care and safe operation of company vehicles.
• Perform other duties as assigned by management.

What We’ll Need from You:

• Great customer service skills, with the ability to quickly identify customer needs and provide effective solutions.
• Ability to learn about the products and accessories Alpine Home Medical carries and be able to educate and recommend products to customers to drive sales.
• A polite, positive, and cooperative attitude, and willingness to be part of a team.
• Computer literacy and the ability to handle different software and programs.
• Superior communication skills, both verbal and written.
• Great attention to detail.
• Ability to effectively handle multiple tasks with numerous interruptions is a must, while still keeping a positive and friendly attitude.
• A High School Diploma or a GED.

What We’d Love to See:

While not necessary, some big marks in your favor would include: prior experience in the HME industry, and prior experience with medical insurance providers.

Bilingual (Spanish/English) could also be very helpful.

Job Type: Part-time

Pay: $15.75 - $17.80 per hour

Expected hours: 25 – 29 per week

Benefits:

• Flexible schedule

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Commission pay

Education:

• High school or equivalent (Preferred)

Experience:

• Customer support: 2 years (Preferred)
• Retail sales: 2 years (Preferred)
• DME: 1 year (Preferred)

Work Location: In person

Salary : $16 - $18