Customer Retail Associate/Driver

Title: Customer Retail Associate/Driver

Location: Idaho Falls

Alpine Home Medical is honored to be one of Idaho’s and Utah's premier Durable Medical Equipment providers. We are family-owned and proud to be doing business now for over 27 years in an industry dedicated to improving our customers’ lives.

We are seeking a friendly, committed, and dedicated Customer Retail Associate/Driver who enjoys helping others and making a difference in people’s lives. In this position, you will be the “face of our company” and assist, educate, and provide solutions to our in-store customers, modeling a standard of excellence in providing superior customer service. You will be assessing and identifying customer needs, and efficiently performing all tasks related to our point-of-sale process with some delivery and set-up work as well. Equipment repair, maintenance and cleaning of equipment is also a key element of this role

**This is an hourly position -- and is eligible for commission. There is also rotational on-call work required in this role**

Role and Responsibilities:

• Greeting and assisting all walk-in customers, as providing an exceptional customer experience by ensuring the customer is always the priority.
• Delivery and set-up of home medical equipment, and picking-up equipment in a timely manner.
• Rotational on-call doing deliveries and after-hour oxygen setups.
• Creating and fostering customer relationships to build trust and appropriate expectations, assisting with customer questions on medical billing and/or disputes.
• Recommending products to customers that best meets their medical needs and closing sales.
• Answering incoming phone calls with an attentive, patient, and friendly demeanor.
• Equipment maintenance, minor repair work and cleaning of equipment.
• Perform other duties as deemed appropriate by management.

What We’ll Need from You:

• Great customer service skills, with the ability to quickly identify customer needs and provide effective solutions.
• Ability to learn about the products and accessories Alpine Home Medical carries and be able to educate and recommend products to customers to drive sales.
• A polite, positive, and cooperative attitude, and willingness to be part of a team.
• Computer literacy and the ability to handle different software and programs.
• Superior communication skills, both verbal and written.
• Great attention to detail.
• Ability to effectively handle multiple tasks with numerous interruptions is a must, while keeping a positive and friendly attitude.
• A High School Diploma or a G.E.D.

There Will Also be Some Physical Requirements:

• Reaching, crouching, kneeling, and stooping
• Frequent use of computers and other technology, necessary to perform job functions, including POS system and ability to process register transactions
• Frequently lift/move up to 75lbs

What We’d Love to See:

While not necessary, some big marks in your favor would include: prior experience in the HME industry and/or prior experience with medical insurance providers

Why Work Here?

Full-time employment at Alpine Home Medical offers many benefits, including Medical, Dental, Vision, and Life Insurance, 401(k) program with company match, and other benefits to provide our employees with security in their employment. We enjoy a business casual dress code, as well as a team-oriented culture and a friendly environment that encourages growth, learning, and collaboration.

Job Type: Full-time

Pay: $15.50 - $17.25 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer support: 2 years (Preferred)
• Retail sales: 2 years (Preferred)
• Upselling: 2 years (Preferred)
• Delivery driver: 1 year (Preferred)
• DME: 1 year (Preferred)

Work Location: In person

Salary : $16 - $17