What are the responsibilities and job description for the Guest Services Associate at Bear Creek Lodge - Part Time position at Alpine Lodging Telluride?
Position Summary
Fostering a warm and welcoming atmosphere for all guests, owners, vendors, and coworkers. Offering comprehensive concierge and front desk services at Bear Creek Lodge, which encompasses tasks such as guest check-in and check-out, phone handling, computer operations, and providing recommendations for activities and dining options within the Telluride/Mountain Village area.
Applicants must have prior hospitality experience and be able to work evenings, weekends, and holidays.
Fostering a warm and welcoming atmosphere for all guests, owners, vendors, and coworkers. Offering comprehensive concierge and front desk services at Bear Creek Lodge, which encompasses tasks such as guest check-in and check-out, phone handling, computer operations, and providing recommendations for activities and dining options within the Telluride/Mountain Village area.
Applicants must have prior hospitality experience and be able to work evenings, weekends, and holidays.
Essential Job Responsibilities
- Coordinate all aspects of guest pre-arrival, check-in, stay, and departure.
- Efficiently address and resolve guest service requests and property issues through diligent work order management and follow-up.
- Demonstrate comprehensive knowledge of the property, including basic troubleshooting for Wi-Fi routers, televisions, appliances, and thermostats.
- Ensure the front desk and lobby area remain clean and orderly.
- Utilize extensive knowledge of Telluride and the surrounding area to recommend and promote additional activities and services.
- Effectively communicate with housekeeping and maintenance staff regarding room conditions and statuses.
- Conduct post-departure guest follow-up to build relationships that encourage repeat bookings and referrals, and manage lodging reservations.
- Perform additional duties as assigned.
Essential Job Requirements
- Education: A high school diploma is required; a college degree or equivalent experience is preferred.
- Experience: A minimum of one year in hospitality or customer service is preferred.
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Required Skills:
- Proficiency in Microsoft Word, Excel, Outlook (email), and Open Table.
- Flexible work schedule, including mornings, nights, weekends, and holidays.
- Strong understanding of guest service needs, organizational skills, and the ability to multitask.
- Ability to maintain concentration and effectively solve problems.
- Capability to work cohesively with co-workers in a team environment.
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Preferred Skills:
- Exceptional customer service skills.
- Excellent communication abilities.
- Attention to detail.
- Polite and patient demeanor.
- Physical Requirements: Ability to ascend and descend stairs and lift, carry, push, or pull up to 20 pounds.
Salary : $20 - $22
