What are the responsibilities and job description for the Customer Service Representative position at Alpine Solutions Group?
MUST:
- 1 year of experience in either customer support, sales support, or call center
- Experience answering customer service calls
- Strong experience processing orders
- Comfortable in a start up environment fast paced
- Excellent communication skills
PLUS:
- Has worked with an ERP
- Medical device experience
- Associates degree
- Database Software (e.g. Oracle, SAP) and CRM
- Microsoft Office package, Adobe Acrobat, chat programs, etc.
- GSuite package (Gmail, Google Calendar, Google Drive)
- Dropbox
- Infor ERP Software
- R3ID Software
Day to day:
Our medical device client is seeking a Customer Service Representative who will be responsible for the receipt and processing of customer orders as well as reviewing orders for accuracy. This position coordinates standard customer inquiries concerning order-related questions where answers are easily obtained. The Customer Service Representative role directly communicates with the sales force and our customers in a clear, efficient, and consistent manner. The Customer Service Representative is responsible for providing effective customer support across all aspects of the business for both internal and external customers by using excellent, in-depth knowledge of company products, programs and systems. This role will work closely with Sales, Product Marketing, Planning and Quality teams. This role works with an ERP daily, so some exposure to an ERP software is preferred.
