What are the responsibilities and job description for the Sitecore Program Manager position at Alpine Solutions Group?
MUST : Proven technical background with Sitecore and deep understanding of the platform (past experiences can include architect, developer, consultant, analyst)3 years experience managing and successfully delivering Sitecore projectsClient facing Plus Sitecore CertsDay to Day : Play a central role in overseeing cross-functional teams, ensuring project alignment with client objectives, and driving efficient executionEnsure that your team produces work that adheres to Sitecore's best-design principlesServe as an escalation point for the client at the operational level, effectively handle client concernsBalance the stakeholders involved to ensure the account achieves and exceeds the revenue, profit target, and operational efficiencyDefine delivery excellence criteria and KPIs for each particular caseForecast and track key account metrics, ensuring appropriate status reporting to stakeholders on all levelsBe involved in proposal preparation with all parties, stakeholders, and workflowsPrepare estimation, scope decomposition, and define dependencies and assumptionsUnderstand the importance of client NPS response, perform profound analysis of the results, work towards converting detractors into promotersFacilitate business development and account growth through contribution to upselling and cross-selling opportunities
