Equipment Field Service Technician

Job Description:

Alpine, an ITW company, is a leading provider of building component software, equipment, and the industry’s best service to component manufacturers. Partnering with our customers, we help to improve their businesses and make them more productive. We are a leader in delivering software solutions to the construction industry to increase profitability.

ITW offers its employees a path for advancement, a competitive salary, and a comprehensive benefits package designed to help employees care for themselves, their families, and their futures.

The Equipment Service Technician is responsible for traveling to customer sites to install, maintain, troubleshoot, and repair mechanical equipment; including, but not limited to electronic control panels and related mechanical, electrical or computer equipment, designed and built exclusively by ITW Alpine at the customer’s location.

Primary Responsibilities:

• Extensive travel required (60-80%), including weekends, as necessary.
• Installs Alpine equipment at customer sites. Drills holes and bolts metal framework and supports in place. Cuts, drills, and fits brackets, supports, covers, and fixtures from metal sheet, strap or bar stock. Assembles machines, and bolts, welds, rivets, or otherwise fastens them to foundation or other structures. Bolts and screws control panels and assembled operating units to framework. Connects electrical wiring and cables.
• Reads and understands manuals and work instructions.
• Reads proprietary blueprints and schematic drawings to determine work procedures.
• Aligns machines and equipment using proprietary procedures and guidelines.
• Provides onsite service and repairs. Repairs, troubleshoots, calibrates, and lubricates machines and equipment per the instruction manual or work instructions.
• Installs & adjusts computer hardware and software and related operating systems and programs, printers and other electronic equipment, based on specific factory training required for ITW/Alpine Equipment and related proprietary firmware and software.
• Provides customer training on installed equipment. Trains operator to run and maintain equipment. Familiarizes customer with service manual and computer interface. Monitors customer’s work to provide guidance and answer questions.
• Works in the office when not traveling, performing all tasks as required to provide customer service. Will take customer orders and perform troubleshooting with customers by phone and online.

Job Requirements:

• HS Diploma or GED required
• 2 years of experience working on industrial equipment
• 2 years of related college coursework preferred
• 2 years of experience with: mechanical, electrical, electronic, computer, motion control systems, firmware, software, and related components and systems preferred
• Experience with installing and training customers on automated equipment preferred
• Possess/maintain valid driver’s license and maintain a clear Motor Vehicle Report (MVR)
• Extensive travel required (60-80% domestic and international), including weekends, as necessary.
• Must be able to obtain the appropriate visa/work documentation to enable travel to customer’s location to perform work as necessary and wherever assigned worldwide

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Non-climate-controlled environment

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Standing and walking required
• Lifting up to 50 lbs at times is required
• Bending, twisting, turning and using hands is required.
• Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus.
• While performing the duties of this Job, the employee is regularly required to reach with hands and arms and talk or hear.