What are the responsibilities and job description for the EV Charging - Service Sales Manager position at Alpitronic?
Summary
Establish and maintain strong relationships with EV customers to understand their needs and enhance satisfaction and loyalty. Act as the primary contact for all service-related matters, taking responsibility for conducting regular meetings with customers to discuss service topics. Identify and leverage market opportunities in the after-sales sector to maximize customer value and drive product and service sales.
Responsibilities
Together with our customers, we are driving the world towards sustainable mobility – with cutting-edge technology, we inspire with the most innovative and reliable solutions. With our roots in South Tyrol, we are market and innovation leaders and set the future charging infrastructure standards from our locations in Bolzano/Bozen, Bergamo, Bologna, Munich and Charlotte (USA).
WHAT MAKES WORKING FOR US SPECIAL
We are excited to meet individuals who are enthusiastic about making things happen, take personal responsibility and appreciate seeing the direct results of their work in the final product. We are a fast-growing company and offer our top teams a diverse and challenging range of tasks in a respectful corporate culture. Your contributions matter, are appreciated and have a significant impact! Join us and be part of our team!
Establish and maintain strong relationships with EV customers to understand their needs and enhance satisfaction and loyalty. Act as the primary contact for all service-related matters, taking responsibility for conducting regular meetings with customers to discuss service topics. Identify and leverage market opportunities in the after-sales sector to maximize customer value and drive product and service sales.
Responsibilities
- Customer Care and Support: Building and maintaining long-term relationships with key customers to ensure their needs are met and issues are resolved quickly.
- Customer Reporting and Meetings: Analyze service data and prepare performance reports. Maintain regular communication with customers to discuss service performance, assess their satisfaction, gather feedback, and provide proactive solutions.
- Contract management: conducting contract negotiations and subsequently monitoring and managing customer contracts to ensure that all agreed terms are adhered to, and adjustments are made where necessary.
- Business Development: Identify opportunities by evaluating relevant market trends and conducting market and competitive analyses. Evaluate the success of after-sales strategies and recommend appropriate actions for improvement.
- Cross-Selling and Up-Selling: Offer additional products or services, based on the after-sales strategy to maximize value for the customer.
- Bachelor’s degree in economics, finance, engineering or related field.
- EV Charging Industy experience.
- Extensive experience in customer account management of very large accounts.
- 5 years’ experience in after-sales service within a globally operating organization.
- Technical knowledge of electrical systems. Knowledge of DC fast charging stations and their components are an advantage.
- Experience in contract negotiations and basic knowledge of contract law
- Basic understanding of Customer Relationship Management (CRM) software.
- Customer-Centric Mindset: Committed to understanding and fulfilling customer needs to ensure high levels of satisfaction.
- Presentation and Moderation Skills: Expertise in delivering compelling presentations and facilitating discussions to enhance negotiations and meetings.
- Communication Skills: Charismatic communicator adept at engaging with diverse personality types and conveying information clearly and succinctly.
- Independence: Exhibits strong initiative and self-sufficiency by effectively managing customer meetings and contract negotiations.
- Problem-Solving Skills: Skilled in identifying challenges and crafting practical solutions to address them efficiently.
Together with our customers, we are driving the world towards sustainable mobility – with cutting-edge technology, we inspire with the most innovative and reliable solutions. With our roots in South Tyrol, we are market and innovation leaders and set the future charging infrastructure standards from our locations in Bolzano/Bozen, Bergamo, Bologna, Munich and Charlotte (USA).
WHAT MAKES WORKING FOR US SPECIAL
We are excited to meet individuals who are enthusiastic about making things happen, take personal responsibility and appreciate seeing the direct results of their work in the final product. We are a fast-growing company and offer our top teams a diverse and challenging range of tasks in a respectful corporate culture. Your contributions matter, are appreciated and have a significant impact! Join us and be part of our team!
