What are the responsibilities and job description for the IT Systems Administrator position at Alpla Inc.?
ALPLA is a global family-owned, privately held company that makes innovative, customized, recycled packaging for top companies such as P&G, Unilever, L'Oréal, Pepsi, and more. ALPLA values their employees, work-life balance, personal growth, compensation and sustainability.
What Can You Expect From ALPLA
Health and Wellness Care Program- Benefits
Child Care Benefits
Dependent Care Cost Savings Program
Recognition programs; Promotional opportunities
401K Retirement Plan and excellent Matching Plan
Medical, dental, vision plan
Education assistance program / tuition reimbursement
Short term, long term and life insurance paid by ALPLA
Paid vacation; paid holidays
What You Will Enjoy Doing
The IT Systems Administrator is primarily responsible for provisioning, maintaining and operating computer systems, software, and networks. Duties include installing, supporting, and maintaining software, servers, system backups, client pc’s, mobile devices, and other network connected devices. The IT Systems Administrator is the first point of contact for any IT related questions / issues and provides hands on technical support and training.
Main Responsibilities :
Provides PC hardware and software support with majority focus on the Microsoft Windows platform.
Sets up, configures, and supports internal and / or external networks.
Develops, maintains and supports all systems, applications, security, and network configurations with regular system maintenance to address issues promptly and proactively.
Install and connect network devices including servers to maintain local area network and server systems
Troubleshoots network performance issues including Wi-Fi infrastructure.
Recommends and installs new software releases and system upgrades, evaluates and installs patches, and resolves software related problems.
Implements, maintains and monitors system backups, data files and monitors system configuration to ensure data integrity.
Configures and maintains account master data information in Active Directory.
Incident handling via ServiceNow management, execution, and escalation when necessary to appropriate teams.
Provides technical support via phone, emails, and remote tools and onsite visits to end-users with timely resolution.
Supports ALPLA’s proprietary systems.
Maintains accurate and up to date list of IT assets.
Develops and maintains IT vendor and partner relationships.
Develops, maintains, and provides guidance and training to end users.
Coordinate with cross functional IT Teams and organizational units to provide support and successful project execution.
Physical Demands :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is :
Frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear
Occasionally required to stand and walk
Occasionally lift and / or move up to 30 pounds
The noise level in the work environment is usually low
It is required to act in a safe and environmentally responsible manner at all times by adhering to all ALPLA policies and procedures and Safety Standards (OSHA). #salaried #SVC
What Makes You Great
Education / Experience :
Minimum 2 year Degree (Associates) in related field or equivalent
Advanced systems / networking concepts such as TCP / IP, DNS, DHCP, Active Directory, SCCM, VMWare, Cisco DNA, and Service Now
Experience with MS Office 365 applications including Teams, SharePoint, OneDrive, and other Microsoft Suite applications including Windows Server 2016 and 2019.
Qualifications / Skills :
Good computer skills
Great communication skills
Dependable
Detail Oriented
Ability to multi-task
Ability and willingness to learn new programs / functions quickly
Strong organizational skills
Strong troubleshooting skills in a fast-paced environment
Willing and able to travel up to 25%
