What are the responsibilities and job description for the Front Desk Agent position at Alps Group of Hotels?
Overview:
We are seeking a friendly and customer-oriented individual to join our team as a Front Desk Agent. As the first point of contact for our guests, you will play a crucial role in providing exceptional hospitality and ensuring a positive guest experience. If you have excellent communication skills, a passion for guest services, and enjoy working in a fast-paced hotel environment, we would love to hear from you.
Duties:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest inquiries, requests, and complaints promptly and professionally
- Answer phone calls and direct them to the appropriate department or staff member
- Assist with reservations, cancellations, and changes as needed
- Maintain accurate records of guest interactions and transactions
- Collaborate with other hotel departments to ensure seamless guest experiences
- Handle cash transactions and maintain a balanced cash drawer.
Skills:
- Excellent phone etiquette and interpersonal skills
- Strong guest service orientation with a genuine desire to exceed guest expectations
- Knowledge of hospitality industry practices and procedures
- Bilingual a plus
- Ability to handle difficult situations with tact and diplomacy
- Proficient in using hotel management software systems
- Strong organizational skills with attention to detail
As a Front Desk Agent, you will have the opportunity to contribute to our guests' overall satisfaction by providing exceptional service. Join our team today and be part of creating memorable experiences for our valued guests.
This position may require flexible scheduling availability.
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8-hour shift
- Evening shift
- Morning shift
Work Location: In person
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Ability to Commute:
- Carlsbad, CA 92011 (Required)
Ability to Relocate:
- Carlsbad, CA 92011: Relocate before starting work (Required)
Work Location: In person
Salary : $19 - $20