Call Center Representative / Clinical Research Recruiter

Overview

Imagine your future with us!

At ALS, we encourage you to dream big. When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive. Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world. 

About the role:

RCTS, an ALS global company in Irving, Texas, is a leader in the field of clinical testing with an opening for full-time Clinical Research Recruiters (CRRs) providing call center customer service and subject recruitment for clinical studies. The successful candidate will join a team that provides clinical testing services to many of the world's best-known consumer product companies. For more information, please visit our website - www.rctslabs.com.

Work Schedule: Monday to Friday, Daytime shift, 9:00am - 6:00pm

Responsibilities

About you::

• Generating call lists based on study qualifications
• Making outbound calls to screen potential study participants (no cold calling or selling)
• Taking inbound calls and providing assistance to the caller
• Scheduling appointments for participants on clinical studies
• Making reminder calls for study visits
• Data entry for appointments and participant applications
• Other duties as assigned by management or Lead Recruiter

Required Qualifications:

• At least one year of experience in high volume outbound calling is required
• Must live in the Irving or Mid-Cities area (H.E.B., Arlington, Farmers Branch, etc.)
• Must be willing to commit to a stable, long-term position with a great team
• Enjoy providing great customer service
• Experience within a high volume call center environment
• Have a pleasant, clear and professional telephone voice.
• Appreciates attention to detail
• Basic computer experience required

Physical Demands:

• Occasionally required to stand
• Occasionally required to walk
• Frequently required to sit
• Frequently required to utilize hand and finger dexterity
• Rarely required to climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and /or move up to 25 pounds
• Specific vision abilities required by this job include Close vision; Distance vision; Color vision; Peripheral vision; Depth perception and ability to adjust focus
• Job duties require prolonged sitting, speaking, computer usage, and the ability to read and fill out computerized screening documents.
• Specialized equipment, machines, or vehicles used: Yes-telephone headsets

Qualifications

Working at ALS: 

Our people are our most valuable asset and drive our success at ALS. We are a diverse community of dedicated professionals united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other. At ALS, you’ll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work. 

Our benefits include:

• Structured wage increases:  Full time (40 hours per week), onsite, with starting rate of $19.00 per hour
• Comprehensive benefit package including medical, dental, and vision coverage, life and disability insurance, retirement plan with company match, employee assistance and wellness programs, access to company perks)
• Additional vacation days for years of service
• Business support for education or training after 9 months with the company
• Learning & development opportunities (unlimited access to e-learnings and more)

About ALS: 

ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalized solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world. 

Everyone matters: 

ALS is proud to be an equal opportunity employer committed to achieving and maintaining a workforce which reflects and affirms the diversity of our society

ALS is a VEVRAA Federal Contractor. EOE AA Minority, Female, Veteran, Individuals with Disabilities 

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Click Here to view the Pay Transparency Provision

Click Here to view company E-Verify Participation Poster

ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process.

Salary : $19