What are the responsibilities and job description for the Business Development Manager - DOE position at alscanusa?
Imagine your future with us
At ALS, we encourage you to dream big.
When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive.
Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world.
About the role
This position is a client-facing role, identifying, and leveraging market opportunities in your region to bolster ALS’s business. You will provide a strong customer service experience by engaging in client interactions, addressing inquiries, overseeing tours, and advocating for client needs within ALS. This role requires excellent communication and negotiation skills, as well as the ability to work collaboratively with various departments to ensure client satisfaction.
Responsibilities
- Align with the BD Manager and Client Services team to identify and capitalize on business opportunities to drive growth and increase market share.
- Collaborate with the in-house Customer Service (CS) team to support sales closure and ensure client satisfaction.
- Alone, or together with other ALS Geochemistry representatives, participate at regional trade shows, conferences, and Geological Society meetings.
- Meet with prospective clients, and visit client sites to better understand client needs and provide solutions.
- Oversee and facilitate client tours.
- Develop and maintain a pipeline of prospective clients, client leads and engaged clients.
- Engage with potential new clients and determine their program requirements, challenges, and concerns.
- Provide a superior client experience by providing information on analytical methods, quality control, turnaround times, and proactively resolving questions and concerns.
- Ensure proactive, positive and responsive communications are maintained with clients at all times.
- Maintain regular schedules for client communication including courtesy calls, when new work is received, and if there are delays in work completion.
- Together with the Client Services team complete annual quotation renewals, new work bids, and track client workflow.
- Engage mine clients on Mine Processing Testing Services (MPTS) discussions, and together with the MPTS team in, prepare proposal, visit clients, and participate involved with the Capital Expense Proposals (CEP’s).
- Promote the new ALS methods and help in securing samples for the new methods.
- Other duties as assigned by the US Director and/or the North American BD Manager.
About you
- University education in sciences (geology, metallurgy and/or chemistry preferred) is an asset.
- Experience working with analytical methods, and quality control, preferably in geochemistry.
- 5-year experience in client service, project management or business development role an asset.
- Experience in geoscience preferred.
Required Qualifications
- Valid driver’s license with a clean driver’s record
- Must be able to travel periodically throughout the year.
- Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities.
Working at ALS
Our people are our most valuable asset and drive our success at ALS.
We are a diverse community of dedicated professionals united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other.
At ALS, you’ll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders.
We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work.
Our benefits include:
- Pay Transparency
- Structured wage increases.
- Comprehensive benefit package including: medical, dental, and vision coverage, life and disability insurance, retirement plan with company match, employee assistance and wellness programs, access to company perks)
- Additional vacation days for years of service
- Business support for education or training after 9 months with the company
- Learning & development opportunities (unlimited access to e-learnings and more)
About ALS
ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalised solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world.
Everyone matters
ALS is proud to be an equal opportunity employer committed to achieving and maintaining a workforce which reflects and affirms the diversity of our society.
ALS is a VEVRAA Federal Contractor.
EOE AA Minority, Female, Veteran, Individuals with Disabilities
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ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process.
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