Customer Service and Support Representative

Inside Sales/Customer Service

Why Alside?

• Support at All Levels: Assist and support all levels of the distribution center, with a strong focus on helping our customers succeed
• Key Contributor: Be a major player in supporting the goals and objectives of the branch
• Safety Focused: Work in a safety-conscious environment where your well-being is our priority
• Consistent Schedule: Enjoy a Monday through Friday schedule with no weekends required
• Comprehensive Benefits: We offer a full benefits package, including health, dental, and retirement options
• Collaborative Culture: Work in a positive environment where your contributions are always noticed and appreciated
  
  

Since 2022, Alside has been undergoing an exciting transformation to maximize our potential through strategic investments in people, operations, and brands. With the backing of Associated Materials, LLC, we are uniquely positioned to expand our product offerings, strengthen our supplier network, and deliver even greater value to the market.

At Alside, we empower our team members to make an impact. Your ideas and expertise aren't just encouraged--they're valued. Join us and be part of a dynamic, growth-driven organization where your contributions help shape the future of the building products industry.

 key Accountabilities

• Deliver exceptional Customer Service by responding to customer needs thoroughly in a timely manner with accuracy and detail- walk in, phone or through email
• Develop and maintain a high level of product knowledge
• Field and resolve customer issues and questions
• Perform inside sales duties as needed while utilizing consultative selling skills
• Establish, develop, and service new customer accounts
• Provide quotes to customers and process customer orders
• Schedule product deliveries, and communicate deliveries to the customer
• Order inventory for replenishment
• Operate in a safe manner and maintain a safe work environment
• Support Supply Center Team in attaining the overall goals and objectives of the business unit
• Accurate order entry
• Follow and execute any additional direction given by Branch Manager that will assist in obtaining overall goals and objectives of the organization
• Other duties as necessary
  
  

Required Education, Experience & Skills

• Ability to multi-task and make business decisions in a constantly changing, fast paced environment
• Work in a customer facing role
• Composed under pressure, results driven
• Self-Motivated and Enthusiastic with a positive attitude
• Effective Time Management, organized and detailed oriented
• Excellent Communication Skills - Written, oral and listening
• Ability to learn and embrace new technology
• Location specific lifting requirements based on what the supply center required
  
  

  Preferred Education, Experience & Skills

• College degree preferred
• Preferably 2 years' experience in a retail/wholesale environment with a demonstrated success working with customers
• Microsoft Excel, Office, and Outlook experience
• General knowledge of the building industry preferred but not required
  
  

Physical Requirements

• Frequent standing, walking, bending, talking, and listening
• Location specific lifting requirements based on what the supply center required
  
  

Work Environment

• The atmosphere is that of a warehouse environment and office space
• This position will primarily work in a facility where forklifts are present
• Employees must wear Personal Protective Equipment that is issued for the branch location
• Temperature can range from extreme cold to extreme heat
• Frequent use of company communication devices is required such as a computer, cell phone, and printer
  
  

Benefits

• Employees (and their eligible family members) are eligible for medical, dental, vision, life and disability insurance. Employees are also eligible to participate in our company's 401(k) plan that provides matching contributions. Please note, benefits may vary for those working at a Union facility.
• We offer annual vacation pay and paid holidays throughout the calendar year
• The New Years Eve Holiday may be observed in current or subsequent year depending on the day it falls
• Individual departments or functions that need to deviate from the above schedule due to operating requirements will do so on an as needed basis
• Employees who are subject to a Collective Bargaining Agreement will follow the holiday schedule provided in the CBA
• Other Compensation may include, but is not limited to, bonuses, commissions, or other forms of compensation that would be offered to the hired applicant in addition to their established salary range or wage scale, position dependent
• The stated benefits are for full-time positions working 30 hours a week, part-time positions may be eligible for limited benefits
• A collaborative environment with idea-sharing, learning, and curiosity
• Training and mentoring
• Opportunities for growth within the company
  

A brand of Associated Materials, Alside is a leader in exterior building products for residential and commercial remodeling and new construction markets. Established in 1947, Alside distributes a variety of windows, siding, metals, and other building products throughout its more than 100 company-operated supply centers across the United States, serving as a true partner to contractors, remodelers, builders and architects for building products and services.

ALSIDE BUILDING PRODUCTS . . . THE CHOICE OF INDUSTRY PROFESSIONALS

Associated Materials, LLC. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.  We also make reasonable accommodations for disabled employees and applicants, as required by law.

"#Indeed4-Alside"

$25.00-$29.00 hourly

Your wage will be dependent on your skills, qualifications, experience, and location.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled