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Customer Service Coordinator

Alson Jewelers
Beachwood, OH Full Time
POSTED ON 2/19/2025
AVAILABLE BEFORE 5/16/2025

Customer Service Coordinator

At Alson Jewelers, we’re passionate about the finest jewelry and timepieces as well as, outstanding customer service.

The Jewelry / Watch Repair Coordinator is an integral part of our Repair team which is located at our beautifully remodeled store in Woodmere, Ohio. This position involves a great deal of customer contact and requires strong organizational skills and attention to detail when taking in and tracking jewelry and watch repairs.

Responsibilities

  • Accurately enter repair tickets using our POS system for jewelry and watch services including inspecting incoming items to document condition, damages, or special details.
  • Communicate with multiple jewelry and watch vendors daily.
  • Obtain vendor estimates and verbally communicate to customer.
  • Prepare, process, and ship out jewelry and watch items that need servicing to suitable vendors.
  • Complete quality control on all finished repairs for both jewelry and watches.
  • Collaboratively work within a team environment to provide elevated customer service to our customers.
  • Communicate and follow up with customers throughout the repair process with updates on their active repair(s).
  • Handle complaints or concerns with professionalism and a focus on resolution.
  • Assist sales associates with repair issues.
  • Any other duties assigned by supervisor.

Qualifications

  • Strong computer skills including Microsoft Office Suite (Word, Excel, Outlook). Proficiency with typing and keyboard use is important when processing customer transactions.
  • Outstanding customer service skills as well as the ability to multi-task in a fast-paced environment.
  • Ability to handle multiple tasks while maintaining attention to detail.
  • Exceptional phone and communication etiquette.
  • Dedicated team player able to work effectively with internal and external customers.
  • Prior experience in jewelry / watch industry not necessary. A willingness to learn is required.
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