Passenger Conductor - Arrow Line

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

We are looking for Passenger Conductors on Metrolink's Arrow Service  for our  Los Angeles, CA - San Bernadino Transit Center or outlying points .Could you be the full-time Passenger Conductors we are looking for?

In your role as a Passenger Conductor, you will :

Be responsible for ensuring that train movements are executed safely and on time, in alignment with the objective of delivering the highest quality service to the public while adhering to all relevant rules and regulations.

Your duties include :

• Be responsible for the safe movement of trains by adhering to applicable operating rules / practices.
• Oversee all on-train employees in service delivery by adhering to Alstom service standards.
• Overseeing the safe loading and unloading of passengers. Assist in boarding and detraining of passengers.
• Attend to, resolve, and escalate customer service issues daily making all necessary announcements ensuring passenger comfort.
• Responsible for collecting lost personal items for lost and found pickup.
• Think and function independently utilizing clear and effective verbal communication skills to interact with passengers, crew members, and others jointly responsible for safe and efficient train movements and customer service.
• Secure movement orders and ensure clear understanding by operating crew. Ensure pre-determined service requests are understood and carried out.
• Maintain an understanding of operating characteristics and practices including physical characteristics, safety rules, air brake rules, electrical instructions, equipment trouble-shooting practices, and emergency procedures.
• Physically move between and around train cars manipulating and lifting heavy air hoses, electric cables, and other railway equipment.
• Safely ride the side of train equipment, getting on and off equipment, as required.
• Responsible for submission of various reports to record movement delays, unusual occurrences, passenger inconveniences, and mechanical defects.
• Responding promptly to any emergencies or incidents that may occur during operations.
• Ensure compliance with all train orders, signals, and railroad rules and regulations for safety, operations, and the Federal Railroad Administration (FRA).
• Review instructions from dispatchers, and discuss with locomotive engineer and train crew.
• Inspect all equipment on cars prior to departures.
• Receive and transmit information by radio and telephone. Read and understand bulletins and notices.
• Assist and instruct train crews to couple and uncouple cars, operate switches, and make minor repairs to railcars, including replacing heavy couplings or air brake hoses.
• Work with customers to ensure accurate movement and placement of cars.
• Maintain awareness of the surrounding areas and suspicious activity to ensure rail safety
• Comprehend color and / or hand signals and systems.
• Quickly respond (with the hand, finger, or foot) to visual symbols, signals, and displays (sound, light, picture, etc.).
• Other tasks as assigned.

Minimum Qualifications

Preferred Qualifications

Physical Requirements

Basic Competencies

Employment Conditions

Salary Range : $41- $49 per hour

Alstom is a global company where our people vision and values embrace Diversity and Inclusion (D&I). Wherever we operate and across all our businesses, we want to create an inclusive culture in which diversity is welcomed and appreciated. By bringing together people from diverse backgrounds and giving everyone the opportunity to contribute with their knowledge, skills, experiences and perspectives, we also generate value for Alstom and its stakeholders.

Employment at Alstom is based solely on a person's merit and qualifications directly related to professional competence. Alstom does not discriminate against any employee or applicant because of race, creed, colour, religion, gender, sexual orientation, gender identity / expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

It is Alstom's policy to comply with all applicable national, state and local laws pertaining to non-discrimination and equal opportunity. The Company's Equal Employment Opportunity (EEO) policy, as well as its affirmative action obligations, includes the full and complete support of the Company. Because it's just the right thing to do. We hope you think so, too.

Salary : $41 - $49