What are the responsibilities and job description for the PI Technician position at ALSTOM?
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
As a PI (Product Introduction) Technician, you’ll work closely with teams across the business and be responsible for troubleshooting of Alstom products at customer site in order to ensure their availability. You will also provide technical expertise to subcontractors, warranty support team, project team members and coaching to less experienced field operators.
Candidate must above all have an appetite to learn, either mechanical or electrical aptitude, a motivation to discover root cause on their own (conducting necessary documentation review/research), and a collaborative attitude to ask for help and work amongst a strong team. Additionally, the candidate must be able to communicate clearly, including communicating with other recipients who don't have the same perspective/needs as our own. Effective communication also includes being able to independently escalate issues to the appropriate stakeholders.
Candidate must be flexible to the work environment with Agility as a core working value. Needed flexibility includes occasional (~every 2 months) business travel with as little as 1 week notice (2-4 day trips), changing the daily activity plan to accommodate other stakeholders and the environment.
Key accountabilities
- Complying and enforcing Alstom & customer EHS policies and rules as well as relevant PI processes on customer site
- Troubleshooting including investigation and repair during PI period as well as Pre-warranty & Commissioning including investigation and repairs
- Carry out Fleet check activities
- Reporting any deviation in the Failure Management data base
- Support specific technical investigations by Engineering or internal or external Supplier
- Work in collaboration of TSSSA engineering team
- Ensure good information flow within Troubleshooting and Customer Site Warranty team (shift change) (if applicable)
- Support helpdesk activities when required
- Implement Field Modifications (FM) when required
- Contribute to Return of Experience , recommendations on appropriate preventative and corrective actions and suggestions for product enhancements
- Provide feedback to PI management regarding customer satisfaction, product performance
Education Requirements
- DEGREE OR PASSION combined with relevant experience in mechanical, electrical/electronics and IT fields
- Internal EHS training
- English (Fluent)
Experience
- Several years ( 2) of technical experience, mechanical or electrical / electronics applications
- Field Experience
- Structured and organized with hands-on approach.
- Strong supporter of teamwork with good communication skills
- Excellent problem-solving skills
You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!
Important to note
As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.
Nearest Major Market: Boston
Job Segment: Technician, Help Desk, Information Technology, Technology, Research
