Demo

Call Center Customer Service Representative

ALTA IT Services, LLC
San Antonio, TX Full Time
POSTED ON 3/3/2025
AVAILABLE BEFORE 6/3/2025

ALTA IT Services is a wholly owned subsidiary of System One, a leading provider of specialized workforce solutions and integrated services. ALTA is an established leader in IT Staffing and Services, for both government and commercial enterprises across the United States, specializing in Program & Project Management, Application Development, Cybersecurity, Data & Advanced Analytics, and Agile Transformation Services.

Customer Service Representative

Location : San Antonio, TX

Contract

Description

The Sr. Customer Service Representative (CSR) will assist customers verbally when accepting phone calls and through written responses via online banking messages. These inquiries and requests range from simple to complex in nature and encompass a wide variety of subject matter areas.

Other responsibilities include, but are not limited to, completing wire transfers, assisting with account inquiries, performing general account maintenance, assisting with online and mobile banking questions or problems, conducting account closures, processing data entries, educating customers on self-service options, and other off phone duties as assigned.

Required Skills :

  • Strong critical-thinking and problem solving skills
  • Ability to multi-task
  • Adaptable to change through regular feedback
  • Self-motivated, people oriented team player
  • Capacity to tactfully handle customer concerns
  • Excellent verbal, written, and active listening skills
  • Careful attention to detail and time management
  • Proficiency in basic computer skills and ability to navigate multiple software systems
  • Minimum of one year Customer Service experience

Desired Skills :

  • 1-3 years’ experience working in a Contact Center environment
  • Banking Experience
  • Proficient in Microsoft Word, Excel and Outlook
  • System One, and its divisions and subsidiaries including Joulé, ALTA IT Services, CM Access, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

    System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Call Center Customer Service Representative?

    Sign up to receive alerts about other jobs on the Call Center Customer Service Representative career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $43,180 - $59,941
    Income Estimation: 
    $49,655 - $73,308
    Income Estimation: 
    $41,527 - $53,091
    Income Estimation: 
    $47,809 - $60,449
    Income Estimation: 
    $59,001 - $77,833
    Income Estimation: 
    $73,754 - $99,306
    Income Estimation: 
    $35,979 - $45,091
    Income Estimation: 
    $41,527 - $53,091
    Income Estimation: 
    $51,050 - $68,081
    Income Estimation: 
    $59,001 - $77,833
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at ALTA IT Services, LLC

    ALTA IT Services, LLC
    Hired Organization Address Baltimore, MD Contractor
    ALTA IT Services is staffing a contract to hire opportunity for a Utilization Management Coordinator to support a leadin...
    ALTA IT Services, LLC
    Hired Organization Address Remote, OR Full Time
    Job Description Job Description Hi, I hope this email finds you well! My name is Julianna Spicer with ALTA IT Services. ...
    ALTA IT Services, LLC
    Hired Organization Address Rochester, MI Full Time
    CLOUDERA DATALAKE ADMINISTRATOR / ARCHITECT Location: US-Remote 6 month contract to hire Hourly pay rate: $65/hr. W2 / C...
    ALTA IT Services, LLC
    Hired Organization Address Alexandria, VA Full Time
    Systems Administrator With 3 years’ experience and some VMware experience. We are NOT looking for a Systems Engineer. En...

    Not the job you're looking for? Here are some other Call Center Customer Service Representative jobs in the San Antonio, TX area that may be a better fit.

    Call Center Customer Service Representative

    Apex Systems, San Antonio, TX

    Call Center Representative/Customer Service

    Unisource Discovery, San Antonio, TX

    AI Assistant is available now!

    Feel free to start your new journey!