What are the responsibilities and job description for the Customer Service Representative position at ALTA IT Services, LLC?
JOB DESCRIPTION
eMedNY
Location: Hybrid and on-site at Riverview Center, 150 Broadway, Menands, NY ****There is at least 4x a month in office policy in place now****
Pay: $18/HR W-2, no PTO, Holidays
NOTE: It is required that candidates live near or in drivable range to the office location at 150 Broadway in Menands.
Background check, drug testing
CUSTOMER SERVICE SPECIALIST
Seize your opportunity to make a personal impact as a Customer Service Specialist II supporting the New York State Department of Health Medicaid Management Information System (MMIS) program.
You will be answering inbound phone calls from Medicaid Providers for billing or enrollment. These calls are not scripted; there is knowledge to be learned to understand and help the providers with their Medicaid claims.
Takes and processes transactions by telephone, internet and correspondence from customers and representatives
Enters and maintains database records of customer profiles and prepares and maintains status reports
Acts as liaison for customers
Maintains knowledge of company products and customer service processes
Education: High School Diploma or GED
Required Experience: 2 years of customer service experience
Required Technical Skills:
Strong Microsoft Office skills (Word, Excel, PowerPoint)
Strong telephone and verbal communication skills
Customer focus and adaptability to different personality types
Ability to multi-task and manage time effectively
Salary : $18
