What are the responsibilities and job description for the Contact Center Representative position at ALTA IT Services?
Job Details
ALTA IT Services is a wholly owned subsidiary of System One, a leading provider of specialized workforce solutions and integrated services. ALTA is an established leader in IT Staffing and Services, for both government and commercial enterprises across the United States, specializing in Program & Project Management, Application Development, Cybersecurity, Data & Advanced Analytics, and Agile Transformation Services.
Customer Service Representative
Location: San Antonio, TX
Contract
Description
The Sr. Customer Service Representative (CSR) will assist customers verbally when accepting phone calls and through written responses via online banking messages. These inquiries and requests range from simple to complex in nature and encompass a wide variety of subject matter areas.
Other responsibilities include, but are not limited to, completing wire transfers, assisting with account inquiries, performing general account maintenance, assisting with online and mobile banking questions or problems, conducting account closures, processing data entries, educating customers on self-service options, and other off phone duties as assigned.
Required Skills:
Strong critical-thinking and problem solving skills
Ability to multi-task
Adaptable to change through regular feedback
Self-motivated, people oriented team player
Capacity to tactfully handle customer concerns
Excellent verbal, written, and active listening skills
Careful attention to detail and time management
Proficiency in basic computer skills and ability to navigate multiple software systems
Minimum of one year Customer Service experience
Desired Skills:
1-3 years experience working in a Contact Center environment
Banking Experience
Proficient in Microsoft Word, Excel and Outlook
System One, and its divisions and subsidiaries including Joul, ALTA IT Services, CM Access, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
