What are the responsibilities and job description for the Problem Manager (Remote) position at ALTA IT Services?
ALTA IT Services is staffing a contract to hire opportunity for a Problem Manager to support a leading health insurance customer. As a Problem Manager, you will play a crucial role in analyzing, designing, and implementing efficient business processes to drive organizational effectiveness and improve operational efficiency. Delivers process support and serves as a technical resource in process development, troubleshooting, process optimization, and scaling up initiatives. Creates baseline process maps, identifies inefficiencies, and assists with re-designing and re-imagining the process to deliver superior customer experiences.
Pay: $45/HR
100% Remote
Must be ITIL Certified
ESSENTIAL FUNCTIONS:
• Evaluate existing business processes to identify areas for improvement.
• Document current processes through detailed process maps, workflows, and diagrams.
• Analyze process performance metrics to assess efficiency and effectiveness.
• Design new business processes or re-engineer existing ones to optimize performance.
• Develop and implement process improvement strategies to enhance productivity and reduce costs.
• Collaborate with stakeholders to define process requirements and objectives.
• Lead change initiatives by effectively communicating process changes and their impact to stakeholders.
• Develop training materials and conduct training sessions to ensure successful implementation of new processes.
• Address resistance to change and foster a culture of continuous improvement.
• Identify opportunities to leverage technology solutions for process automation and optimization.
• Work closely with IT teams to implement software tools and systems that support business processes.
• Ensure alignment between business requirements and technology solutions.
Education Level: Bachelor's Degree
Education Details: Computer Science, Information Technology, or related field
Experience: 3 years relevant process business engineering experience in the healthcare sector or demonstrated ability to perform the functions at the level required
In Lieu of Education
In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
Preferred Qualifications
• 3 years of experience in business process management
• 3 years of experience with using process improvement methodologies
• Proven track record of successfully leading process improvement initiatives from conception to implementation.
• Strong analytical skills with the ability to collect, analyze, and interpret data to drive decision-making.
• Excellent project management skills with the ability to prioritize tasks, manage timelines, and deliver results.
• Experience with using Microsoft Office tools, including Excel, PowerPoint, and Visio
• Exceptional communication skills with the ability to effectively collaborate with stakeholders at all levels of the organization.
#M2
Pay: $45/HR
100% Remote
Must be ITIL Certified
ESSENTIAL FUNCTIONS:
• Evaluate existing business processes to identify areas for improvement.
• Document current processes through detailed process maps, workflows, and diagrams.
• Analyze process performance metrics to assess efficiency and effectiveness.
• Design new business processes or re-engineer existing ones to optimize performance.
• Develop and implement process improvement strategies to enhance productivity and reduce costs.
• Collaborate with stakeholders to define process requirements and objectives.
• Lead change initiatives by effectively communicating process changes and their impact to stakeholders.
• Develop training materials and conduct training sessions to ensure successful implementation of new processes.
• Address resistance to change and foster a culture of continuous improvement.
• Identify opportunities to leverage technology solutions for process automation and optimization.
• Work closely with IT teams to implement software tools and systems that support business processes.
• Ensure alignment between business requirements and technology solutions.
Education Level: Bachelor's Degree
Education Details: Computer Science, Information Technology, or related field
Experience: 3 years relevant process business engineering experience in the healthcare sector or demonstrated ability to perform the functions at the level required
In Lieu of Education
In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
Preferred Qualifications
• 3 years of experience in business process management
• 3 years of experience with using process improvement methodologies
• Proven track record of successfully leading process improvement initiatives from conception to implementation.
• Strong analytical skills with the ability to collect, analyze, and interpret data to drive decision-making.
• Excellent project management skills with the ability to prioritize tasks, manage timelines, and deliver results.
• Experience with using Microsoft Office tools, including Excel, PowerPoint, and Visio
• Exceptional communication skills with the ability to effectively collaborate with stakeholders at all levels of the organization.
#M2
Salary : $45
